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Customer Service Representative (Fashion Retail)

Customer Service Representative (Fashion Retail)

The Factory NgLagos, NG
9 days ago
Job type
  • Quick Apply
Job description

We are seeking a Customer Service Representative for a fashion retail brand, the successful candidate will provide top-notch service to customers in-store and online.

Your goal is to ensure seamless customer experiences, build lasting relationships, and drive customer loyalty.

Responsibilities : - Deliver exceptional customer service in-store and across multiple channels (phone, WhatsApp, Instagram, email).

  • Respond to customer queries and needs with product knowledge and enthusiasm.
  • Process online and phone orders efficiently, ensuring timely delivery.
  • Provide support during events, launches, and high-traffic days, maintaining a high level of professionalism.
  • Report customer feedback to the management team, contributing to service improvements.

Requirements : - BSc / HND in any related field - Previous customer service experience, preferably in retail or fashion.

  • Excellent communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Strong organizational and time-management skills.
  • Familiarity with social media platforms (Instagram, WhatsApp, etc.) for customer service.

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    Customer Service Representative • Lagos, NG

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