Customer Service Agent

Duties & Responsibilities :

• Maintain updated knowledge of all products and services in order to provide adequate education / information to customers.
• Cross sell other products and services
• Make product and service suggestions to meet the customer's specific needs
• Promptly respond and attend to customer questions and requests.
• Answer customer questions and provide information to resolve any issues
• Obtain necessary information from customers to adequately process their request
• Document important customer information for future reference
• Collect and record customer feedback and information, and share with appropriate departments and team members
• Generate interest in new products or services and connect customers with salespeople when required
• Foster and maintain relationships with customers to improve our retention rate
• Attend all required customer service-related meetings
• Perform mathematical calculations regarding sales and inventory.
• Daily, Weekly & Monthly Reporting of activities / Tasks
• Other tasks as instructed by the management.