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Customer Service(Entry Level)

Customer Service(Entry Level)

Synergy Point StrategiesLagos, Lagos, NG
1 day ago
Job description

Are you a great communicator who loves helping others? Are you looking for a place to grow your skills and build a career? We’re looking for enthusiastic, customer-focused individuals to join our team as Customer Service Representatives. This is a fantastic opportunity for someone eager to start their journey in a dynamic, people-first environment.

Your responsibilities will include :

Responding to customer inquiries via phone, email, chat, or social media

Resolving issues and finding solutions in a professional and empathetic manner

Documenting interactions in our CRM system

Escalating more complex issues to the appropriate department

Providing product / service information and guidance

Gathering customer feedback to help us improve

Maintaining a positive, customer-first attitude at all times

Requirements :

Strong communication and interpersonal skills

A positive, can-do attitude and problem-solving mindset

Comfortable using basic computer applications and typing

High school diploma or equivalent (college degree is a plus but not required)

Ability to stay calm under pressure and work in a fast-paced environment

Team player with a willingness to grow

Benefits :

Competitive salary and benefits package

Paid training and continuous learning opportunities

Flexible work hours and possible remote work options

Fun, supportive team culture

Clear paths for growth into roles like Team Lead, Supervisor, or Customer Success

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Customer • Lagos, Lagos, NG