Customer Service Representative (Retail Store)

The Customer Service Representative plays a key role in ensuring customers enjoy a smooth and positive shopping experience. The CSR will handle inquiries, complaints, and transactions while maintaining excellent product knowledge, assisting with sales, and supporting store operations to achieve customer satisfaction and loyalty.

Key Responsibilities

Customer Service & Support

Greet and assist customers promptly in a friendly and professional manner.

Respond to inquiries about products, promotions, pricing, and store policies.

Handle customer complaints and resolve issues efficiently, escalating complex concerns when necessary.

Provide after-sales support and follow up with customers to ensure satisfaction.

Sales Assistance

Guide customers in locating products and making purchase decisions.

Cross-sell and upsell products to increase sales.

Maintain knowledge of promotions, loyalty programs, and special offers.

Store Operations & Transactions

Operate cash registers, handle payments, and issue receipts accurately.

Ensure checkout process is quick and efficient.

Support inventory management by reporting stock shortages, assisting in restocking, and maintaining product displays.

Help maintain a clean, organized, and safe shopping environment.

Team & Compliance

Work closely with other team members to meet store goals.

Follow company policies, procedures, and customer service standards.

Adhere to health, safety, and hygiene regulations.

Qualifications & Skills

Minimum of HND / OND; Bachelor’s degree is an advantage.

1 year of customer service or retail experience preferred.

Strong communication and interpersonal skills.

Ability to handle transactions with accuracy and attention to detail.

Basic computer knowledge (POS systems, MS Office).

Ability to multitask, work under pressure, and stay professional with difficult customers.

Key Competencies

Customer-focused mindset

Problem-solving and conflict resolution

Patience, empathy, and active listening

Sales and persuasion skills

Team player with a positive attitude