Customer Service Rep
JobbermanLekki, LA, ng3 days ago
Job type
- Quick Apply
Job descriptionProven customer support experience or experience as a Client Service Representative Track record of over-achieving quota Strong phone contact handling skills and active listening Familiarity with CRM systems and practices Customer orientation and ability to adapt / respond to different types of characters Excellent communication and presentation skills Ability to multitask, prioritise, and manage time effectively Preferably female
Job Description
Responsibilities :
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Ensure customer satisfaction and provide professional customer support.
Requirements :
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Customer Service Rep • Lekki, LA, ng