Customer Service Executive

Greet persons entering the company and determine purpose and nature of visit.

Operate telephone switchboard to answer, screen or forward calls, providing information, taking messages, or scheduling appointments.

Respond to a variety of customer requests and inquiries via the telephone or in person over the counter.

Hear and resolve complaints from the customer or clients.

Collect, sort, distribute, or prepare mails, messages for receiving Departments, Units, Clients or customers via hard copies or online.

Provide information about the company such as sale of properties, their locations, Title, payment plan, allocation and other services provided or rendered

Schedule clients and customers for site inspections and also provide refreshments where available

Seek Management approval on waivers and refund on behalf of clients or customers as regards payments (outright / installment)

Provide subscription forms, payment, and survey Layout plans of all available estates to clients, customers and consultants on request

Receive and register payment slips and send to the receiving department for processing

Prepare marketing kits and souvenirs for new PBOs

Perform any other functions as may be assigned by your supervisors

Qualification Requirements

Minimum of B.Sc. / HND in Social Sciences, Business Administration or any other related field.

Candidate must have completed their NYSC

MBA or other higher relevant qualification will be an added advantage

A member of any relevant professional bodies such as Nigerian Institute of Management (NIM), Minimum of 3 year professional working experience in Business Development, Customer Service / Admin related duties.

Required Skills

Ability to understand and explain complex products or services

Ability to work independently and as part of a team

Ability to build and maintain relationships with customers

Ability to work under pressure and meet deadlines

Ability to use CRM software and other business tools