Brand Operations Manager

Estuary Business Solution Ltdikoyi, Lagos, NG

30+ days ago

Job description

Production Operations :

Manage daily front and back-of-house operations, including staff supervision, shift organization, and performance evaluation.
Handon experience in kitchen management
Knowledge of recipe documentation
Overseas the entire business operations, ensuring a lean operation is maintained
Products research and development

Customer Service :

Manage customers satisfaction, through right product delivery, on-time delivery, in right quantity, to right location, with competitive and cost saving delivery

Liaise with other sales team member on customer orders interfacing between client & company

Maintain an excellent customer service and professional relationship between the organization, existing and potential customers

Sales and Revenue :

Potentially handling online orders and deliveries through an e-commerce platform.

Implement strategies to increase sales and revenue for the restaurant.

Create and implement the strategy for increase sales, including cross-sell and Up-sell of all products and services, in house and online to current and potential customers

E-commerce Integration :

Potentially manage online orders, delivery logistics, and related operations through an e-commerce platform.

Staff Management :

Train, motivate, and manage production staff, ensuring they are knowledgeable and efficient.

Inventory and Cost Control :

Monitor inventory levels, manage costs, and potentially handle procurement of supplies.

Quality Control :

Maintain high standards of food quality, hygiene, and overall restaurant presentation.

Reporting :

Basic accounting skills and indept knowledge of FIFO process

Prepare, generate regular daily, weekly and monthly reports on sales, inventory, income statement and other key performance indicators.

And other tasks as assigned by the management

Qualifications / Experiences

BSC Preferably in Business Administration Accounting, Marketing, or a related field.

At least 3 year of experience in e-commerce, sales, operations, or a related field.

Proficiency in using e-commerce platforms, inventory management systems, and digital marketing tools.

Knowledge of food safety standards and health regulations

Experience in creating and implementing sales strategies, A strong drive to achieve sales targets and business goals.

Understanding of order fulfillment processes, customer service and problem-solving

Experience working with third-party logistics (3PL) providers to ensure cost-effective and efficient delivery.

Innovative mindset to generate new business ideas and strategies

Proficiency in preparing and communicating sales reports (daily, weekly, monthly) to management.

Ability to deliver tasks with minimal supervision, openness to learning and ability to lead by example.

Strong leadership and team management skills

Excellent communication and interpersonal skills

Ability to multitask and work under pressure in a fast-paced setting

Attention to detail to ensure accuracy and quality in all aspects of the business

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Brand Manager • ikoyi, Lagos, NG

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