User Operations Specialist

Location : Ikeja, Lagos (On-site)

Employment Type : Full-time

About the Role :

As an User Operations Specialist, you will support our day-to-day user engagement,

coordinate across teams, and help manage copyright-related processes. This role sits at

the intersection of content, operations, and user experience. The ideal candidate is

someone who can manage tasks efficiently, write short promotional copy, and

collaborate with cross-functional teams like product, design and marketing.

Key Responsibilities :

 Plan and execute user operation campaigns aimed at user acquisition, activation,

and retention.

 Write simple, engaging promotional content for users.

 Coordinate with internal teams (product, design, content) to execute tasks

smoothly.

 Manage content operations including copyright review and compliance.

 Monitor the platform for any inappropriate or non-compliant user activity and

take necessary action.

 Act as the primary point of contact and executor for operational tasks requested

by other teams such as Product, Design, and Marketing.

 Coordinate the execution of key tasks, including scheduling and sending push

notifications, in-app announcements, and promotional emails.

 Support user engagement and operational workflows as needed.

 Monitor user activity and flag issues or trends for the team.

 Support campaign rollout and feedback tracking.

Requirements :

 2–4 years experience in operations, user operations, or a similar role.

 Experience with content moderation or copyright workflows.

 Advanced knowledge of tools like CMS, email platforms, or push notification

tools.

 Familiarity with design tools (Figma)

 Ability to work with cross-functional teams.

 Ability to write clear and engaging content.

 Organized, resourceful, and able to manage multiple tasks.

 Ability to communicate in Chinese is an added advantage