Floor Manager Restaurant & Bar

Floor Manager Restaurant & Bar

Location : Yaba, Lagos

Experience : 3 - 5 years

Employment Type : Full-Time

Salary Range : 150,000 - 170,000 Monthly

Job Summary

We are seeking a dynamic and experienced Floor Manager to oversee the daily front-of-house (FOH) operations of our restaurant and bar. The ideal candidate will be responsible for delivering exceptional guest experiences, ensuring smooth service flow, and leading a motivated team to achieve operational excellence. This role requires strong leadership, communication, and organizational skills, with the ability to thrive in a fast-paced hospitality environment.

Key Responsibilities

Guest Experience & Service Excellence

Lead the FOH team in providing a warm, professional, and memorable guest experience.

Monitor service delivery to maintain consistent high standards in hospitality, food, and beverage quality.

Handle customer feedback and resolve complaints promptly and professionally.

Staff Leadership & Development

Recruit, train, mentor, and supervise FOH staff (waiters, host / hostess, bar attendants).

Develop staff schedules to optimize coverage and productivity.

Conduct regular performance evaluations and coaching sessions to maintain service excellence.

Operational Management

Oversee daily FOH operations, including reservations, seating arrangements, and guest flow management.

Coordinate seamlessly with kitchen and bar teams to ensure efficient service delivery.

Ensure compliance with company policies, SOPs, and industry regulations.

Health, Safety & Compliance

Maintain a clean, organized, and safe working environment for both staff and guests.

Enforce adherence to food hygiene, sanitation, and workplace safety standards.

Inventory & Cost Control

Monitor inventory levels of FOH supplies (menus, service tools, uniforms, etc.).

Collaborate with management on ordering, budgeting, and cost optimization without compromising quality.

Skills & Qualifications

Minimum of 3 - 5 years proven experience in restaurant, bar, or hospitality management.

Strong leadership and team management abilities with a hands-on approach.

Excellent interpersonal and communication skills.

Demonstrated customer service excellence and problem-solving ability.

Ability to work effectively under pressure in a fast-paced environment.

Strong organizational and attention-to-detail skills.

OND / HND / B.Sc. in Hospitality Management, Business Administration, or related field (preferred but not mandatory).

Benefits

Competitive salary package (150,000 - 170,000 monthly).

Performance-based incentives and service bonuses.

Opportunities for career growth and professional development.

Staff meals and duty allowances.

A supportive, team-oriented work environment.

How to Apply

Interested and qualified candidates should send their CV and Cover Letter to hiring@mysigma.io  using Floor Manager Restaurant & Bar as the subject of the email.