Supermarket (Store) Manager

The Supermarket Manager is responsible for overseeing the daily operations of the supermarket, ensuring smooth business activities, maximizing sales, controlling costs, and delivering excellent customer service. This role involves managing staff, maintaining inventory, implementing store policies, and achieving profitability targets while upholding company standards.

Key Responsibilities :

Operations Management

1.Supervise and coordinate the day-to-day activities of the supermarket.

2.Ensure the store is fully stocked, clean, and organized to enhance customer experience.

3.Monitor stock levels, manage reordering, and minimize wastage or stock-outs.

4.Oversee compliance with health, safety, and hygiene standards.

Financial Management

1.Develop and monitor sales targets, budgets, and cost-control measures.

2.Analyze sales reports and take action to maximize revenue.

3.Ensure proper cash management and accurate daily reconciliations.

Customer Service

1.Ensure high standards of customer satisfaction through prompt service and complaint resolution.

2.Monitor customer feedback and implement strategies to improve service.

3.Create a welcoming shopping environment.

Team Leadership & Human Resources

1.Train, supervise, and evaluate staff performance.

2.Develop staff schedules and ensure adequate shift coverage.

3.Motivate and coach employees to meet performance standards.

4.Enforce discipline, policies, and procedures as required.

Merchandising & Marketing

1.Implement visual merchandising and promotional strategies to drive sales.

2.Monitor product displays and ensure compliance with company guidelines.

3.Collaborate with suppliers for promotions and discounts.

Reporting & Compliance

1.Prepare and submit regular operational and financial reports to management.

2.Ensure compliance with company policies, legal requirements, and industry regulations.

3.Monitor security and loss prevention measures.

Qualifications & Requirements

Bachelor’s degree in Business Administration, Retail Management, or related field (preferred).

Proven experience (5+ years) in retail management, preferably in a supermarket.

Strong leadership, organizational, and decision-making skills.

Excellent communication, interpersonal, and customer service abilities.

Ability to work under pressure and handle multiple priorities.

Knowledge of inventory management systems and retail software.

Flexibility to work weekends, holidays, and extended hours when required.