Job Description
Our client is a luxury community offering nature-inspired hospitality resorts, in suite wellness, relaxation and recreation experience for both residents and visitors.
Job Summary
We are looking for a highly skilled and experienced Rooms Division / Guest Services / Revenue Manager to lead all aspects of our guest-facing departments while strategically managing room inventory, rate optimization, and revenue forecasting. The ideal candidate will possess a deep understanding of hospitality operations, guest service excellence, and dynamic pricing strategies—and must have 5+ years of OperaPMS experience.This is a multi-functional leadership role best suited to an analytical, hands-on hospitality professional who thrives in an evolving and high-touch environment.
Key Responsibilities
Rooms Division & Guest Services
- Oversee front office, housekeeping, concierge, and reservations departments to ensure flawless guest experiences across the estate
- Create and implement service standards and SOPs across all Rooms Division departments
- Liaise closely with Maintenance and F&B to ensure smooth room turnovers and guest comfort
- Monitor guest satisfaction and handle escalations with tact and professionalism
- Ensure seamless communication between departments to optimize service delivery and efficiency.
Revenue Management
Strategically manage room inventory and pricing across all distribution channelsAnalyze market trends, competitor performance, and historical data to optimize Average Daily Rate (ADR), occupancy, and RevPARMaintain and update all OTA and direct booking platforms; coordinate with marketing to ensure rate parity and correct visibilityPrepare weekly, monthly, and quarterly revenue reports and forecasts for managementManage group and corporate booking agreements and identify upsell opportunitiesOptimize packages, discounts, and rate structures in line with seasonality and demandRequirements
Minimum 5+ years of experience using Opera PMSAt least 5–7 years’ experience in hospitality, including revenue management,front office, or rooms division rolesStrong understanding of hotel revenue principles, forecasting, and pricing strategiesProven leadership in managing cross-functional teams and guest-facing departmentsProficiency with Excel and data analysis tools; ability to create and interpret financial and performance reportsFamiliarity with channel managers, OTAs, direct booking platforms, and rate parity toolsExceptional communication, leadership, and organizational skillsHighly detail-oriented with a strategic and analytical mindsetDegree in Hospitality Management, Tourism, Business, or a related field preferred