Resort Centre Manager

Job Description

Location : Lekki / Ajah, Lagos

Industry : Hospitality & Beach Resort

Experience : 7 – 10 Years (Minimum 3 Years in a Managerial or Supervisory Role)

Salary : ₦300,000 – ₦400,000  Monthly

Work Schedule : 6 Days a Week (1 Day Off Weekly)

Accommodation : Provided

Gender Preference : Female candidates are strongly encouraged to apply

Job Overview

We are seeking a seasoned and business-driven Resort Centre Manager to oversee the day-to-day operations and overall management of our luxury beach resort in Lekki. The ideal candidate will combine strong operational leadership with a strategic mindset for business growth, guest satisfaction, and revenue optimization.

This role involves managing staff across departments, maintaining service excellence, driving occupancy and revenue targets, and ensuring the resort delivers exceptional guest experiences while upholding the highest operational standards.

Core Responsibilities

1. Resort & Front Office Operations

Supervise and coordinate all resort departments — front desk, housekeeping, F&B, recreation, and maintenance.

Oversee smooth daily guest check-in / check-out, reservations, and front office administration.

Ensure the reception area and guest service points reflect professionalism and resort standards.

Monitor occupancy, revenue, and service quality metrics to guide management decisions.

Handle guest issues and complaints promptly, maintaining high satisfaction levels.

Ensure all facilities, amenities, and equipment are well-maintained and operational.

Coordinate effectively with housekeeping, kitchen, and technical teams to guarantee seamless service delivery.

2. Staff Leadership & Performance Management

Recruit, train, supervise, and motivate staff across all departments.

Develop work schedules, monitor performance, and conduct staff evaluations.

Lead regular training sessions to improve service delivery and team efficiency.

Promote a positive workplace culture focused on teamwork, accountability, and professionalism.

3. Financial & Administrative Management

Prepare and manage budgets, monitor expenditures, and ensure cost control.

Supervise billing, payroll, and financial documentation to ensure accuracy and compliance.

Approve vendor payments, manage inventory, and oversee procurement processes.

Track key performance indicators (KPIs) and financial goals to ensure profitability.

4. Business Development & Marketing

Drive occupancy growth and revenue generation through strategic business development initiatives.

Manage and optimize OTA (Online Travel Agency) platforms such as Booking.com, Expedia, and Airbnb.

Build and maintain strong relationships with corporate clients, travel agents, and tour operators.

Leverage digital platforms (Instagram, WhatsApp, email, etc.) to attract and retain guests.

Support promotional campaigns, partnerships, and events to enhance brand visibility.

Conduct competitor benchmarking and local market analysis to identify business opportunities.

5. Guest Relations & Service Excellence

Foster exceptional guest experiences and consistent service quality.

Collect and act on guest feedback to improve satisfaction scores.

Coordinate guest events, special occasions, and resort activities to enhance engagement.

6. Compliance & Safety Management

Ensure full compliance with hospitality standards, safety, and regulatory requirements.

Conduct regular property inspections, risk assessments, and safety drills.

Maintain health, sanitation, and operational compliance across all departments.

Requirements

Qualifications

Bachelor’s degree in Hospitality Management, Business Administration, or related discipline

7 – 10 years of relevant experience in hospitality, with at least 3 years in a managerial or supervisory role.

Strong understanding of front office operations, hotel systems, and resort management.

Experience using Activ360 PMS , OPERA , or Cloudbeds is an added advantage.

Proficient in Microsoft Office Suite and general administrative tools.

Excellent leadership, communication, and interpersonal skills.

Ability to multitask and perform effectively under pressure.

Customer-focused, strategic thinker with strong business acumen.

Willingness to reside on-site at the resort (accommodation provided).

Benefits

Competitive salary of ₦300,000 – ₦400,000 monthly

Comfortable on-site accommodation

Opportunity to lead operations at a premium beachfront resort

Exposure to a dynamic and growing hospitality brand

Career growth and professional development opportunities