HR Manager

The HR Manager will be responsible for driving a high-performance culture by managing staff KPIs, strengthening client relationships, enforcing policies and procedures, and promoting an enabling workplace environment. This individual will act as a strategic bridge between HR, Operations, IT, and Accounts while ensuring our products, including the AI Recruiter, are fully supported and market-ready.

The role requires someone who thrives in a fast-paced environment, has excellent communication and writing skills, and can balance employee welfare with business performance, similar to top-tier global companies.

Key Responsibilities

1. Performance & People Management

Design, implement, and monitor KPIs across all staff, ensuring alignment with business objectives.

Lead weekly training, coaching, and knowledge-sharing sessions.

Oversee employee performance reviews, promotions, and disciplinary processes.

Promote a balanced but productive work culture, reinforcing accountability and growth.

2. HR Strategy & Compliance

Develop, implement, and update HR policies, procedures, and employee handbooks.

Ensure confidentiality, role-based permission levels, and compliance with labor laws.

Maintain updated records for both internal and external employees.

3. Culture, Engagement & Welfare

Champion an enabling work environment that fosters innovation, collaboration, and excellence.

Organize and oversee staff welfare programs, events, and company-wide engagements.

Take staff to events, conferences, and industry activities that reinforce professional growth.

4. Business Partnership & Client Engagement

Support Operations, IT, and Accounts to ensure alignment and smooth cross-department collaboration.

Manage and enhance client relationships, providing HR support and advisory as needed.

Uphold client service excellence by ensuring HR practices align with industry best standards.

5. Product & Innovation Support

Ensure HR’s input in the readiness and deployment of the AI Recruiter and other 25th Staffing products.

Collaborate with the Product and Ops teams to refine demos, ensuring correctness of grammar and professionalism in all client-facing materials.

Stay abreast of global HR, recruitment, and staffing trends, embedding best practices into company operations.

6. Leadership & Oversight

Supervise HR Operations, ensuring efficient onboarding, exits, and process compliance.

Drive weekly reporting to management on KPIs, welfare, client engagement, and staff performance.

Ensure synergy between HR, Operations, IT, and Accounts to maintain organizational balance.

Compliance with company HR processes, confidentiality, and documentation standards.

Targets (KPI-Linked)

Achieve 90%+ staff KPI completion rate each quarter.

Maintain staff retention at agreed benchmarks.

Ensure 100% compliance on client and staff records.

Conduct a minimum of 2-4 trainings / month.

Drive measurable improvement in employee engagement scores.

Ensure all HR deliverables (policies, approvals, demos, events) are reviewed and approved on time.

Qualifications & Skills

Strong knowledge of HR technology, staffing industry practices, and global HR culture.

Exceptional writing and grammar skills (for internal and external documentation).

Proven ability to thrive in a fast-paced, high-performance environment (non-negotiable)

Employee retention and engagement levels (both internal staff and client placements).

Contribution to company culture and staff welfare initiatives.

Strategic foresight with the ability to anticipate HR and organizational needs.

High level of initiative and problem-solving ability.

Strong organizational and event management skills.

Ability to create and maintain a globally competitive work culture