Customer Care Representative

ROLE : Customer Service Representative

CATEGORY : Service and Operations

EMPLOYMENT TYPE : Full Time, Permanent

YEARS OF EXPERIENCE : 2-5

LOCATION : Ikeja, Lagos

COMPANY : Manufacturing (Energy & Utilities)

MINIMUM QUALIFICATION : BSc.

WORKING HOURS : Full Time, Mon-Sat

Job Summary

This is the primary point of contact with our company for a client. The duties and responsibilities of a CSR typically include managing incoming calls and customer service inquiries, generating sales leads that develop into new customers, and identifying and assessing customer needs to achieve satisfaction.

Responsibilities

• Providing valid introductory information, such as a product manual explanation, to prospective and new customers using the right methods and tools.
• Handling customer complaints and troubleshooting issues with products or services.
• Following up with clients or customers to check satisfaction with their purchases or services.
• Identify and assess customers’ needs to achieve satisfaction.
• Letting customers know about additional products or services that might benefit them.
• Escalate queries or concerns when necessary and build sustainable relationships through open communication.
• Updating customer records following each contact.
• Staying up to date on the latest products and services an organization provides.
• Manage large numbers of incoming phone calls.
• Generating weekly or monthly sales leads to meeting personal or team targets and quotas.
• Keep records of customer interactions, process customer accounts, and file documents.
• Follow communication procedures, guidelines, and policies.

Key Requirements

If you are a motivated and results-driven sales professional with a passion for the automobile industry, we encourage you to apply for this exciting opportunity.