Front office supervisor

You oversee the daily operations of a front desk team, ensuring smooth and efficient service for guests or clients. You manage staff, handle guest interactions, and maintain a welcoming environment. Your role majorly often involves supervising, training, and performance management of front desk personnel, as well as handling guest inquiries, complaints, and special requests.

REQUIREMENTS AND SKILLS

Previous experience in hotel front desk operations, with supervisory or leadership roles

Strong organizational and multitasking abilities

Excellent communication and interpersonal skills

Knowledge of hotel reservation systems and point-of-sale software

Ability to work in a fast-paced environment and adapt to changing priorities

Familiarity with hotel policies, procedures, and industry standards

High level of integrity and professionalism

Ability to handle guest issues with diplomacy and resolution

Flexibility to work evenings, weekends, and holidays as needed

Bachelor’s degree in Hospitality Management or a related field is a plus