Store Manager (Retail Store)

The Store Manager is responsible for overseeing the daily operations of the retail store, ensuring smooth running of activities to achieve sales targets, deliver excellent customer service, manage staff performance, and maintain store profitability. This role requires strong leadership, commercial awareness, and the ability to drive business growth while maintaining operational efficiency.

Key Responsibilities

Sales & Business Performance

Drive sales to achieve or exceed store targets.

Monitor and analyze sales reports, KPIs, and inventory performance.

Implement promotional activities and marketing campaigns to maximize revenue.

Store Operations

Ensure smooth day-to-day running of the store.

Manage stock levels, ordering, replenishment, and shrinkage control.

Oversee merchandising and ensure store displays meet brand standards.

Ensure compliance with company policies, procedures, and health & safety regulations.

Customer Experience

Deliver exceptional customer service and resolve escalated complaints promptly.

Maintain high customer satisfaction and loyalty.

Train and empower staff to enhance the shopping experience.

People Management

Recruit, train, coach, and motivate store staff.

Schedule and manage staff shifts effectively.

Conduct performance reviews and provide feedback for improvement.

Foster a positive, collaborative, and productive work environment.

Financial & Reporting

Manage store budgets, expenses, and profitability.

Ensure accurate cash handling and banking procedures.

Prepare and submit operational and sales reports to management.

Qualifications & Requirements

Bachelor’s degree in Business Administration, Retail Management, or related field (preferred).

Minimum of 2–3 years of retail management experience.

Strong leadership, organizational, and communication skills.

Proven track record of achieving sales and operational targets.

Knowledge of retail management systems, POS, and inventory control.

Ability to work flexible hours, including weekends and holidays.

Key Skills

Leadership & team management

Customer service excellence

Sales & business development

Inventory & merchandising management

Financial acumen & reporting

Problem-solving & decision-making