Director Software Engineer | CXTech

At Wellhub (formerly Gympass) (Permanent), in Multiple Locations

Expires at : 2025-12-09

Remote policy : Full remote

We are hiring a Director Software Engineer to our CXTech team in Brazil or Portugal ! This is a Remote – Brasil or Remote – Portugal  position, meaning you can work from anywhere within the countries. Please note that this role is only open to candidates in Brazil or Portugal.

As a Software Engineer Director you will lead three teams that develop solutions to be used by the Customer Experience team, guiding tech leads and fostering an environment of technical excellence and strong team dynamics. Your role is pivotal in shaping the engineering and product development landscapes, ensuring that our technical strategies align seamlessly with business objectives.

CXTech uses artificial intelligence to build scalable self-service support solutions to decrease ticket volume and streamline complex issue resolution for greater efficiency and productivity.

The CXTech team is responsible for developing and maintaining the entire CX ecosystem such as Help Center, online and offline support, internal customer management system and customer support system( Zendesk). The main KPIs are digital deflection, overall contact rate, human agent productivity, and chatbot CSAT.

YOUR IMPACT

• Guide the team with AI solutions to increase deflection and improve customer support efficiency;
• Oversee, mentor, and guide one or multiple engineering teams and their leads to deliver on large-scale projects with high complexity, ensuring alignment with company goals and strategic priorities;
• Partner with senior leadership to influence and drive engineering and product roadmaps, focusing on scalability, innovation, and business value. You'll have a direct impact on company-wide decisions;
• Foster engineering excellence by advancing best practices, improving development processes, and ensuring the technical vision remains relevant and actionable. You’ll champion the use of cutting-edge technologies and techniques to maintain a competitive edge;
• Work closely with product, operations, and business stakeholders to ensure engineering outputs drive measurable business success, such as user growth, operational efficiency, and revenue generation;
• Cultivate a high-performing culture by mentoring engineering leaders and teams, ensuring continuous professional development and creating a clear path for career progression;
• Ensure critical systems and services operate at high availability and scalability while remaining adaptable to new business models and client needs;
• Work in a collaborative and agile environment that prioritizes people over process and is laser-focused on productivity;
• Drive data-driven decision-making processes, ensuring that metrics and KPIs guide engineering priorities and resource allocation;
• Live the mission : inspire and empower others by genuinely caring for your own wellbeing and your colleagues. Bring wellbeing to the forefront of work, and create a supportive environment where everyone feels comfortable taking care of themselves, taking time off, and finding work-life wellness.

Main requirements

WHO YOU ARE

We recognize that individuals approach job applications differently. We strongly encourage all aspiring applicants to go for it, even if they don't match the job description 100%. We welcome your application and will be delighted to explore if you could be a great fit for our team. For this specific role, please note that prior experience in managing managers (leads), dealing with event-driven architectures and message brokers are mandatory requirements .

Benefits & Perks

WHAT WE OFFER YOU

With thoughtful benefits, emotional wellbeing resources, and a culture that empowers you to take ownership of your role and your wellbeing, we create an environment where you can thrive in all dimensions of your life.

Our flexible benefits program allows you to customize some of the benefits, according to your needs!

Our benefits include :

WELLHUB : Free Gold+ membership with access to onsite gyms and studios, digital fitness programs, and online wellness resources for meditation, nutrition, mental wellbeing support, and more! Add up to three family members to your plan, ensuring access to wellness for those who matter most to you.

WELLZ : A complete emotional wellbeing program with a unique approach. It offers personalized journeys that combine individual therapy sessions (52 per year) and on-demand content.

HEALTHCARE : Health, dental, and life insurance.

FLEXIBLE WORK : As a Flexible First company, we offer hybrid and remote options to give you the freedom to work in a way that suits you. The model for this specific role can be discussed with your recruiter and hiring manager. When you join, use our home office reimbursement to set up your home office.

FLEXIBLE SCHEDULE : Flexibility for us isn’t just about where we work—it also means being able to shape how and when we get things done. Together with their leaders, employees define schedules that align with their time zones, team needs, and personal routines.

PAID TIME OFF : It’s important to take time away from work to recharge.Employees receive vacations after 6 months and additional 3 days off per year + 1 day off for each year of tenure (up to 5 additional days) + an extra holiday for your birthday!

PAID PARENTAL LEAVE : Welcoming a new child is one of the most special moments in your life. Take the time to be present and enjoy your growing family. We offer 100% paid parental leave to all new parents. Parents giving birth are eligible for an extended leave and a ramp-back period to return part-time while they get settled.

CAREER GROWTH : Access world-class platforms, participate in interactive sessions,  build your personalized development roadmap, and explore internal opportunities. We focus on continuous learning and feedback to support your journey toward personal and professional success.

CULTURE : You’ll join a team of passionate people who come together to break boundaries, support each other, and create a meaningful impact in workplace wellness. We win together, building trust through open communication and a culture where every perspective matters.

Diversity, Equity, and Belonging at Wellhub

We aim to create a collaborative, supportive, and inclusive space where everyone knows they belong.

Wellhub is committed to creating a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender identity or expression, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law.