Recovery Officer

Job Description

Position Summary

As a Recovery Officer, you will be responsible for recovery operations within an assigned city - ensuring timely repossession of vehicles, maintaining control protocols, and leading a team of recovery agents with discipline, fairness, and agility.

Roles and Responsibilities

• Work closely with field agents to track, locate, and secure assets flagged for recovery.
• Execute recovery tasks in full compliance with SOPs, safety protocols, and local regulations.
• Ensure recovered vehicles are securely returned, documented, and inspected upon receipt.
• Maintain accurate and real-time logs of all recovery attempts, customer interactions, and asset handovers.
• Complete recovery forms, checklists, and incident reports in a timely and complete manner.
• Report daily activity and progress to the Recovery Lead.
• Support community-level negotiations or interventions with customers, guarantors, or law enforcement, as directed.
• Maintain good working relationships with colleagues, agents, and external partners engaged in recovery.
• Escalate unresolved or high-risk recovery cases to the Recovery Lead with complete documentation and incident logs.

Requirements

Benefits