Front desk Officer

ob Summary

The Front Desk Officer will be responsible for welcoming guests, handling check-ins and check-outs, managing inquiries, and providing excellent customer service. The ideal candidate will be personable, organized, and attentive to detail.

Key Responsibilities

Greet guests warmly and professionally upon arrival.

Manage guest check-in / check-out procedures efficiently.

Respond to phone calls, emails, and messages promptly.

Maintain a tidy and welcoming reception area.

Coordinate with housekeeping and reservations team to ensure smooth operations.

Handle guest complaints and escalate issues where necessary.

Keep accurate records of bookings, payments, and guest information.

Requirements

Minimum OND / HND / B.Sc. in any relevant field.

1–2 years’ experience in front desk, receptionist, or customer service roles (hospitality experience preferred).

Excellent communication and interpersonal skills.

Good organizational and multitasking abilities.

Tech-savvy with basic proficiency in MS Office and booking systems.

Presentable and professional appearance.

Benefits

Competitive salary and performance incentives.

Opportunity to work in a growing hospitality brand.

Supportive work environment with room for career growth.