Front Desk Officer

Answer customer calls and emails regarding loan applications, payments, account details, and general inquiries.

Greet customers in person and provide information on loan products and services.

Actively listen to customer concerns and identify potential issues.

Effectively communicate loan terms, conditions, and policies to customers.

Qualifications

Bachelor's degree or HND qualification

1-2 years of working experience

Strong verbal and written communication abilities to clearly explain loan terms and address customer concerns.

Proven ability to provide exceptional customer service

Ability to maintain accuracy in data entry and record-keeping