Community Manager (Volunteer)

We’re looking for a passionate Community Manager (Volunteer) to nurture and grow our online and offline communities, ensuring they remain safe, engaging, and supportive for users, caregivers, and partners. This role is perfect for someone who is empathetic, digitally savvy, and committed to advancing mental health equity.

Key Responsibilities

Community Engagement : Foster conversations across FriendnPal’s WhatsApp groups, mobile app forums, and social channels.

Content Moderation : Ensure community spaces are safe, trauma-informed, and respectful, escalating risks to mental health professionals when necessary.

Volunteer Coordination : Support peer mentors, moderators, and ambassadors in community activities.

Events & Campaigns : Organize virtual events, awareness campaigns, and storytelling initiatives to boost user engagement.

Feedback Loops : Gather user insights and share them with the product and research teams to inform platform improvements.

Partnership Support : Help activate grassroots partnerships with NGOs, schools, and youth groups through community activities.

Requirements

Strong interpersonal and communication skills.

Passion for mental health, digital inclusion, and community building.

Experience managing online groups or communities (preferred but not required).

Empathy, cultural sensitivity, and ability to engage with diverse populations.

Familiarity with WhatsApp, Telegram, or community management platforms.

What You’ll Gain

First-hand experience in digital health, AI, and community building across Africa and MENA.

Training in trauma-informed moderation and digital wellness.

Networking opportunities with NGOs, startups, and global partners.

Recognition on FriendnPal’s website and LinkedIn, plus reference letters for exceptional service.

✨ This is more than a volunteer role—it’s an opportunity to be part of a movement transforming mental health care in Africa and beyond.