Credit Verification Specialist

Palmpay is a leading digital lending platform in emerging markets, on a mission to democratize access to credit for MSMEs.

With hundreds of millions in loans processed and thousands of merchants served monthly, we’re scaling fast, and you’ll play a critical role in building our credit engine from the ground up.

Role Purpose As our inaugural Verification Specialist, you will : Build Palmpay’s end-to-end credit verification engine—from live application processing to SOP playbook and training.

Execute high-quality KYC, document and field verifications to keep our loan book healthy.

Coach the first cohort of Verification Officers, embedding your processes and quality standards into a scalable function.

Key Responsibilities Hands-On Verification Process loan applications daily (KYC, ID / CAC / BVN checks, digital data validation).

Coordinate field visits with agents for on-site photo captures, inventory spot-checks, and basic bookkeeping walkthroughs.

Process Design & Documentation Draft, version-control and maintain SOPs covering every verification step.

Create clear workflow maps, define handoff points, and document everything.  Quality Assurance & Iteration Audit verifications daily for errors or fraud signals.

Log exceptions, perform 24-hr root-cause analyses, and update SOPs to close gaps.

Cross-Functional Partnership Embed CBN KYC / AML rules into all workflows; partner with Risk & Compliance.

Liaise with Product & Engineering on basic data integrations (credit bureaus, utility APIs) and UI refinements.

First-Line Training Lead initial training sessions; walk new hires through tools, processes, and quality checkpoints.

Host weekly “Verification Retrospectives” to capture learnings and drive continuous improvement.

Requirements Experience : 1–2 years as a Verification Officer or Field Credit Officer at a fast-moving fintech or digital lender, with proven ownership of end-to-end processes.

Education : Bachelor’s in Finance, Business, Data Analytics or related.

Technical Skills : Excel power-user; quick to learn SQL or BI dashboards.

Skilled at creating flowcharts and written guides.

Startup DNA : Thrive in ambiguity, roll up your sleeves, iterate fast, and always ask, “How can this scale?” Core Competencies : Exceptional attention to detail, strong written & verbal communication, solid grasp of Nigerian credit-risk fundamentals and CBN KYC / AML guidelines.

Why You’ll Thrive Ground-Floor Impact : Shape the playbook and processes that onboard our first 100,000 loan customers.

Visible Growth : Exec leadership exposure, and fast track to Credit Operations management Ownership & Learning : Hands-on role with end-to-end responsibility; perfect for builders who want to see their work drive real business outcomes.

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