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Technical Support Officer

Technical Support Officer

Catilas Resources LimitedIkoyi, LA, NG
30+ days ago
Job type
  • Quick Apply
Job description

We are looking for an experienced and professional Technical Support Officer who will provide first-line technical support to clients and assist with systems deployment, updates, and monitoring. This role requires strong problem-solving skills, attention to detail, and excellent communication abilities to effectively support users and maintain client satisfaction.

Objectives of this Role

  • Resolve support tickets quickly and professionally.
  • Assist with DevOps and QA tasks.
  • Help maintain platform documentation and reliability.

Your Tasks

  • Monitor infrastructure and application performance.
  • Assist in deployment processes and rollback procedures.
  • Respond to client requests and escalate complex issues.
  • Maintain internal FAQs and knowledge base.
  • Help test new configurations and automation scripts.

    • Requirements

    Required Skills and Qualifications

  • Basic understanding of Linux, containers, and support tools.
  • 2+ years in tech support or DevOps environment

    • Preferred Skills and Qualifications

  • Certification in Helpdesk or DevOps fundamentals.
  • Familiarity with Ansible or container platforms

    • Benefits

    Competitive salary.

    Job Location : Ikoyi, Lagos State

    Employment Type - Full-Time

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    Technical Officer • Ikoyi, LA, NG

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