Customer Experience Officer

Zylus Homes is a cutting-edge real estate and investment company, dedicated to increasing access to homes and property ownership in Africa. Our research has made us realize that buying and selling real estate is presumed to have so many tasking procedures. Hence, this is the rationale behind keeping our approach as simple and straightforward as possible. In this regard, we empower people to make smarter decisions concerning buying, developing their home or investing in our properties. We have, over the years, built credibility and are known for offering excellent service delivery.

We are recruiting to fill the position below :

Job Title : Customer Service Officer

Location : Admiralty Road - Lekki Phase 1, Lagos

Employment Type : Full-time

Role Description

This is a full-time on-site role for a Customer Experience Officer at Zylus Group International located in Lekki.

The Customer Experience Officer will be responsible for ensuring customer satisfaction, providing support, handling customer service inquiries, and enhancing the overall customer experience on a day-to-day basis.

Key Responsibilities

Provide outstanding customer service to clients, addressing inquiries and resolving issues promptly.

Manage and maintain customer relationships to ensure client satisfaction and loyalty.

Assist clients in understanding the real estate market and guide them through the property buying or investment process.

Effectively communicate property features and benefits to potential clients.

Close deals by negotiating terms and conditions that meet both the company's and clients' needs.

Maintain accurate and up-to-date records of client interactions and transactions.

Collaborate with the sales team to achieve sales targets and objectives.

Stay informed about market trends and competitor activities.

Proximity to Lekki axis is an advantage.

Specifications / Qualifications

National Diploma / Higher National Diploma / Bachelor's Degree in Mass Communication, Public Administration, Business Administration, Marketing, or a related field

2+ years relevant work experience.

Interpersonal Skills, Customer Satisfaction, and Customer Support abilities

Customer Service and Customer Experience expertise

Strong communication and problem-solving skills

Ability to work well in a team and adapt to various customer needs

Prior experience in a customer-facing role is preferred.