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Service Delivery Officer

Service Delivery Officer

Sigma Consulting GroupLagos, Nigeria
30+ days ago
Job type
  • Quick Apply
Job description

Service Delivery Officer

Location : Lekki, Lagos, Nigeria

Experience : 2 - 4 years

Employment Type : Full Time

Monthly Net Salary : 250,000

About the Role

We are seeking a proactive and detail-oriented Service Delivery Officer to support our field sales team and ensure smooth day-to-day operations. The role will serve as a vital bridge between clients, the sales team, and internal departments, guaranteeing excellent service delivery, customer satisfaction, and business growth.

Key Responsibilities

Coordinate the sales team by managing schedules, documentation, and communication.

Ensure availability and proper functioning of sales-related tools, materials, and resources.

Provide timely after-sales support, addressing client inquiries and complaints professionally.

Maintain accurate records of operational and financial activities; prepare and share reports.

Process and track client orders accurately and promptly.

Communicate updates, delays, or issues to clients while ensuring effective resolution.

Monitor service delivery metrics, identify inefficiencies, and recommend improvements.

Job Requirements

B.Sc. / B.A. in Business Administration or related field (Sales / Marketing certifications are a plus).

2-4 years proven experience as a project coordinator, administrator, or service officer (preferably in IT or services industry).

Technical understanding of software development or web technologies is an added advantage.

Proficiency in Microsoft Office Suite and CRM tools.

Strong organizational and multitasking skills with exceptional attention to detail.

Excellent communication skills (verbal and written).

A collaborative team player with integrity, responsibility, and strong problem-solving ability.

Skills

Negotiation : Ability to negotiate and manage client expectations.

Collaboration : Act as a liaison between clients, sales, and technical teams.

Documentation : Ability to record transactions and maintain proper documentation.

Attention to Detail : Strong listening, organization, and follow-up skills.

Reporting : Proficiency in Excel for data analysis and reporting.

Communication : Clear and professional communication with ability to work under pressure.

Benefits

Competitive net monthly salary of 250,000

Health insurance

Pension contributions

Career growth and professional development opportunities

Supportive and collaborative work environment

Ongoing training and performance-based bonuses

How to Apply

Interested and qualified candidates should send their updated CV and a brief cover letter via :

https : / / www.mysigma.io / jobs / service-delivery-officer /

Subject Line : Service Delivery Officer Lekki

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Service Delivery Officer • Lagos, Nigeria

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