Customer Experience Executive (Inquiries, Sales & Resolutions)

Job Description

We are looking for a proactive and people-oriented Customer Experience Executive to join our team. In this role, you will be the first point of contact for our customers across all channels, ensuring every interaction is smooth, professional, and leaves a lasting positive impression.

Key Responsibilities

• Respond promptly to customer inquiries via WhatsApp, phone, email, social media, and other platforms.
• Provide accurate product / service information and resolve customer complaints courteously and efficiently.
• Manage customer groups and online communities to ensure a positive brand experience.
• Escalate unresolved issues to the right departments and follow up until resolution.
• Maintain detailed records of customer interactions, feedback, and transactions.
• Collaborate with the team to improve customer support processes.
• Contribute to building a culture of excellence in customer service.

Requirements

Benefits