Chief Operations Officer

Job Description

We are seeking an experienced and strategic leader responsible for overseeing functional departments and ensuring the successful delivery of all company solutions. The role involves collaborating with cross-functional teams, driving innovation, enhancing client satisfaction, and providing strategic oversight to both technical and shared services departments to ensure alignment with the company’s vision and business goals.

Responsibilities :

• Develop and implement a strategic plan for the Company’s solutions portfolio aligned with the company’s overall goals and objectives.
• Provide leadership and direction to all technical departments, ensuring service delivery excellence, continuous improvement, and innovation in cybersecurity offerings.
• Manage the daily operations of the SOC, Cyber Defense, Offensive Security, and Security Engineering teams to ensure efficient operations and consistent, high-quality service delivery.
• Ensure adherence to regulatory standards, industry frameworks, and client obligations, maintaining full compliance with legal and contractual requirements.
• Oversee the effective delivery of Company services such as SOC monitoring, threat intelligence, incident response, penetration testing, red / blue team operations amongst others.
• Implement processes for quality assurance to ensure that Company’s solutions delivery meets high standards of performance, security, and reliability.
• Evaluate and improve client experience, ensuring all services align with client expectations and market needs.
• Work closely with the Chief Business Officer (CBO) to align sales execution with business strategy and ensure solution delivery directly contributes to revenue and profitability.
• Lead change management initiatives as experienced within the organization.
• Lead initiatives to identify and implement process improvements, automation, and new technologies that enhance service delivery and operational resilience.
• Work on developing and implementing business continuity plans to ensure the uninterrupted delivery of solutions, especially in security incidents.
• Conduct market analysis to identify trends, assess competition, and understand client needs. Utilize competitive intelligence to enhance and differentiate Company solutions.
• Collaborate with the finance lead on budgeting, forecasting, and cost control strategies, monitoring operational expenses, profitability, and ROI on projects and resource deployments.
• Evaluate, select, and manage relationships with technology vendors, service providers, and strategic partners to enhance operational capabilities and security posture.
• Support key client engagements and ensure operational support meets service expectations.
• Ensure technical teams work together smoothly to deliver solutions efficiently.
• Ensure that third-party vendors adhere to the organization’s cybersecurity standards and participate in regular security reviews.
• Promote a workplace culture aligned with Company values & principles, continuous learning, and innovation.
• Promote ongoing training and awareness across the organization, ensuring staff are equipped to address evolving threats.
• Set performance standards and OKRs for technical leads and monitor adherence to SLAs and quality benchmarks.
• Coach and mentor leaders across different levels, ensuring the optimization of operational workflows, resource allocation, and interdepartmental coordination.
• Perform additional duties and responsibilities as assigned.

Requirement

Requirements

Benefits