Job descriptionImprove customer service experience, create engaged customers and facilitate Organic growthHandle correspondence with clients across all communication platforms.Work together with Team Lead to set clear mission and deploy strategies focused towards that missionWork with Team Lead to develop and improve service procedures, policies and standardsKeep accurate records and document customer service actions and discussionsKeep ahead of industry’s developments and apply best practices to areas of improvementControl resources and utilize assets to achieve qualitative and quantitative targets.Maintain an orderly workflow according to priorities