IT Support Engineer

Job Summary

We are seeking a skilled and proactive IT Support Engineer to manage and maintain both hardware and software systems that support our operations. The ideal candidate will have strong hands-on experience with hardware components (CCTV, access control, panels) and exposure to software systems (PLC systems, AVEVA, and related platforms).

This role requires someone technically sound, detail-oriented, and able to provide reliable support for critical systems within an engineering environment.

Key Responsibilities

Provide technical support, troubleshooting, and maintenance for hardware systems including CCTV, access control systems, and panels.

Install, configure, and repair IT and security infrastructure.

Support the software components of engineering operations, including PLC systems, AVEVA, and other industrial applications.

Monitor system performance and ensure operational uptime of all IT and security-related systems.

Manage routine system checks, backups, and preventive maintenance for IT hardware and software.

Assist in the design, deployment, and integration of IT systems for projects.

Provide user training and technical guidance to staff.

Maintain documentation of all systems, incidents, and maintenance activities.

Ensure compliance with IT and security policies and procedures.

Requirements

Bachelor’s Degree in Computer Science, Information Technology, Electrical / Electronic Engineering, or related field.

5 -6 years of proven experience in IT support or a similar role.

Strong knowledge and hands-on experience in hardware maintenance (CCTV, access control, security panels).

Familiarity with software / industrial systems such as PLC programming and AVEVA (or similar industrial applications) is an added advantage.

Strong troubleshooting and analytical skills.

Good communication and interpersonal skills.

Ability to work under pressure and provide timely solutions.

Key Competencies

Problem-solving ability.

Attention to detail and accuracy.

Proactive and results-oriented.

Strong teamwork and collaboration skills.