Account Management Officer

Job Description

Location : Lekki, Lagos

Industry Sector : Telecommunications

Salary : ₦250,000 – ₦300,000 (Net Monthly)

Experience Level : 3 – 5 Years

Job Summary

We are seeking an experienced and result-driven Account Management Officer to join our dynamic telecommunications team. The successful candidate will be responsible for developing and maintaining long-term relationships with clients, ensuring the successful delivery of solutions, and driving client satisfaction and retention. This role requires strong interpersonal skills, the ability to manage multiple accounts, and a proven track record of cross-selling and upselling services to increase revenue.

Key Responsibilities

Serve as the primary point of contact for assigned clients, building and maintaining strong, long-lasting relationships.

Ensure timely and successful delivery of products and services that meet client needs and business objectives.

Manage client accounts to ensure satisfaction, retention, and continuous engagement.

Liaise effectively between clients and cross-functional internal teams to resolve issues and deliver solutions.

Identify opportunities to grow existing accounts through cross-selling and upselling strategies.

Provide regular updates on account activities, progress, and performance to internal and external stakeholders.

Conduct daily proactive client engagement calls, including surveys, to track satisfaction and identify service gaps.

Manage escalated client issues and deliver effective resolutions in a timely manner.

Drive initiatives to retain clients and win back inactive or lost accounts.

Maintain detailed records of client interactions, negotiations, and agreements in CRM systems.

Requirements

Qualifications

Bachelor’s degree in Business Administration, Sales, Marketing, or a related field.

3 – 5 years proven experience in Account Management, Client Services, or similar roles within telecommunications or related sectors.

Proficiency in CRM tools (e.g., Salesforce, Zoho CRM, HubSpot) and Microsoft Office Suite, especially Excel.

Demonstrated ability to deliver client-focused solutions that drive satisfaction and retention.

Strong negotiation, problem-solving, and presentation skills.

Excellent verbal and written communication abilities.

Ability to manage multiple priorities and handle high-pressure situations with professionalism.

Strong attention to detail, organizational, and multitasking skills.

Benefits

Competitive Net Salary : ₦250,000 – ₦300,000 monthly.

Health Insurance Coverage.

Pension Contributions.

Performance Bonuses.

Training and Career Development Opportunities.

Airtime / Data Allowance.

Paid Annual Leave and Observed Public Holidays.

Supportive and growth-driven work environment.

How to Apply

Interested and qualified candidates should submit their updated CV and a brief cover letter stating their suitability for the role to https : / / www.mysigma.io / jobs / account-management-officer /  using “Account Management Officer – Lekki” as the subject of the email.