Customer care representatives Jobs in Nigeria

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Customer care representatives • Nigeria

Last updated: 3 days ago

Customer Care Officers

Catilas Resources LimitedNG

Quick Apply

Catilas Resources Limited on behalf of our client, a leading commercial Bank seeks to hire.The ideal candidate would be performing the following responsibilities : . Customer Service & Inquiry Han...Show moreLast updated: 30+ days ago

Customer Sales Agent

ProductHeights ConsultingNigeria, Nigeria

Job title : Customer Sales Agent.We are looking for a dynamic and results-driven Customer Sales Agent to join our team.The ideal candidate will be responsible for engaging with prospective and exis...Show moreLast updated: 18 days ago

Assistant Technical Officer, Primary Health Care

FHI 360Nigeria

Assistant Technical Officer, Primary Health Care.The Assistant Technical Officer, PHC will provide technical and programmatic support to implement high quality clinical care and support activities ...Show moreLast updated: 8 days ago

Promoter : Brand Ambassador - Nigeria

Smollan West AfricaNigeria, NG

At Smollan, we’re on an evolutionary journey where we’re shifting our story.We’re looking for truly unique people who believe in fostering a diverse and inclusive environment.Wher...Show moreLast updated: 30+ days ago

Regional Account Manager

Trend MicroNigeria Off-Site

When you join Trend, you become part of a unique and diverse global family and you get to work towards a world safe for exchanging digital information. The Regional Account Manager (RAM) with (Niger...Show moreLast updated: 21 days ago

CUSTOMER SERVICE EXECUTIVES – Surjen Healthcare

Surjen HealthcareNigeria

Surjen Healthcare delivers comprehensive healthcare services directly to patients at the comfort of their homes.Blood sample collection from Home. Hassle-free hospital appointment bookings.We are a ...Show moreLast updated: 30+ days ago

CCNA - Key Account Manager - Pro Imaging

CanonNigeria, Nigeria

Job title : CCNA - Key Account Manager - Pro Imaging.Achieve sales target & generate pipeline.Demand Generation directly from B2B end user like broadcasters, productions, media house, army, police,...Show moreLast updated: 19 days ago

Junior Hub Manager

Jaza EnergyNigeria, Nigeria

Job title : Junior Hub Manager.The Junior Hub Manager is the second layer of the front-line team directly managing the launch of new Hubs / Shops and supporting growth toward Hub profitability.A...Show moreLast updated: 17 days ago

Analyst - Customer Acquisition and Compliance Enugu.Sales and Distribution

MTN GroupSouth South Region, Nigeria

Manager - Customer Acquisition and Compliance East.To collate and analyze SIM Cards registration, SIMS availability / Supply and Distribution, Activations, Customer Retention and churn intelligence i...Show moreLast updated: 8 days ago

Business Development Manager

NovonesisNigeria, Nigeria

Job title : Business Development Manager.Management / Steering Responsibilities.Working in Account Team set up with Technology Specialist. Member of Industry Group Network made up of Industry Group Ma...Show moreLast updated: 3 days ago

Remote Customer Success Manager – Tadaweb

JobspaddyNigeria

Tadaweb is a scale-up technology company providing an open-source information platform that magnifies the impact of investigative, analytical and operations teams. Over the past 11 years, Tadaweb ha...Show moreLast updated: 30+ days ago

Software Engineering Manager | Tech Lead | CARE

Wellhub (formerly Gympass)Jois, Nigeria

At Wellhub (formerly Gympass) (Permanent), in Portugal.Apply now for a career that puts wellbeing first!.Wellhub (formerly Gympass •) is a corporate wellness platform that connects employees to the ...Show moreLast updated: 30+ days ago

National Consultant to develop a National Fecal Sludge Management Framework, 4 Months, Abuja Nigeria

UnicefNigeria

UNICEF, guided by the Convention on the Rights of the Child, works together with partners in 190 countries and territories to promote and advocate for the protection of the rights of every child.At...Show moreLast updated: 3 days ago

Promoted

Husk Power Systems - Area Sales Lead

Husk Power SystemsNigeria, India

Job type : Full-Time Job category : Husk Power Systems ("Husk") is an award-winning clean energy company serving rural India and Sub-Saharan Africa...Show moreLast updated: 17 days ago

Head of Sales and Marketing

Global Career CompanyNigeria

We are looking for a Head of Marketing & Sales who will be responsible for leading all branding, marketing, and new business development for the company’s expansion. The ideal candidate will have a ...Show moreLast updated: 30+ days ago

Promoted

Sales Manager- Lithium Battery

Praaxis (Recruiting Worldwide)Nigeria, India

Sales Manager / Lithium Battery Lithium Battery experience is mandatory with handling at least a single region or more then & Planning : ...Show moreLast updated: 4 days ago

Customer Success Associate

Talent HackersNG

Quick Apply

About the Role : We’re looking for a customer-obsessed, tech-savvy Customer Success Associate to support our growing client base in a fast-moving SaaS environment. This position requires someon...Show moreLast updated: 30+ days ago

Regional Programs Optimization Lead, Anglophone

Sun KingNigeria

Sun King is looking for an experienced Regional EB Program Optimization Manager to manage and drive our strategic expansion across Anglophone Africa (Nigeria, South Africa, and Uganda).The ideal ca...Show moreLast updated: 22 days ago

Pitch Writer (Volunteer)

Ifunanya Care InitiativeNigeria, Nigeria

Job title : Pitch Writer (Volunteer).We need you to play a key role in shaping how the world sees us, crafting powerful narratives that help us secure funding, build partnerships, and attract atten...Show moreLast updated: 25 days ago

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Customer Care Officers

Catilas Resources LimitedNG

30+ days ago

Job type

Quick Apply

Job description

Job Summary

Catilas Resources Limited on behalf of our client, a leading commercial Bank seeks to hire highly motivated Customer Care Officers. The ideal candidate would be performing the following responsibilities :

Customer Service & Inquiry Handling

Respond to customer inquiries via phone, email, one-on-one interactions, etc.
Provide information about banking products, services, policies, and procedures.
Maintain a professional and positive attitude while assisting customers.

Cash Handling & Tellering Functions

Process deposits, withdrawals, transfers, and payments accurately and efficiently.

Handle cash transactions, verify amounts, and ensure accurate record-keeping.

Reconcile daily transactions and balance cash drawers at the end of day.

Issue cheques, drafts, and other banking instruments.

Issue Resolution & Technical Support

Identify counterfeit notes and report suspicious transactions in compliance with regulatory guidelines.

Resolve customer complaints promptly, ensuring a positive experience.

Investigate discrepancies, identify root causes, and implement solutions.

Assist customers with online and mobile banking issues, troubleshooting as needed.

Request & Transaction Processing

Facilitate account opening, loan applications, and card issuance.

Assist with order placements, transaction tracking, and processing.

Customer Education & Cross-Selling

Educate customers on product features and benefits.

Promote additional banking products and services, such as loans, savings plans, and investment options.

Recommend upgrades or complementary financial solutions to meet customer needs.

Records Management & Compliance

Update and maintain accurate customer records in the banking database.

Document customer interactions, feedback, and resolutions.

Adhere to banking regulations, anti-money laundering (AML) policies, and data protection guidelines.

Collaboration & Performance Metrics

Work closely with other departments to ensure smooth issue resolution.

Meet service metrics such as response time, resolution rate, and customer satisfaction scores.

Contribute to process improvement initiatives and provide customer feedback to enhance services.

Continuous Improvement & Customer Experience

Stay updated on banking policies, industry trends, and new financial products.

Strive to exceed customer expectations and build long-term relationships.

Ensure an empathetic and customer-focused approach in all interactions.

Requirements

Education Requirements :

Candidate must be an Ordinary National Diploma (OND) holder in any field with a minimum of Lower Credit.

Applicants must be 27 years old as of last birthday.

Skills Requirements :

Banking operations experience is an added advantage.

Strong numerical, problem-solving, and time-management skills.

High level of accountability, efficiency, and accuracy.

Proficiency in MS Office (Excel, Word, and Outlook).

Excellent communication, interpersonal, and customer service skills.

Integrity, professionalism, and a strong work ethic.

Location : Nationwide

Benefits

Salary is attractive including HMO, Pension, Leave and 13-Month Allowances.