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Analyst - Customer Acquisition and Compliance Enugu.Sales and Distribution

Analyst - Customer Acquisition and Compliance Enugu.Sales and Distribution

MTN GroupSouth South Region, Nigeria
2 days ago
Job description

Reports To : Manager - Customer Acquisition and Compliance East Division : Sales and Distribution Mission :

  • To collate and analyze SIM Cards registration, SIMS availability / Supply and Distribution, Activations, Customer Retention and churn intelligence information on an on-going basis, (in relation to benchmarking and competition) and provide insight to Customer Acquisition Channel performance.

Description :

  • Evaluate performance measured against SIM registration channel objectives in the following areas :
  • Trade Partner and Customer Acquisition AND compliance Partners
  • Walk-in-Centers
  • Mobile Lite
  • Connect Stores and Connect Points
  • Other Sim Registration Agents (Pentagon).
  • Collect, analyze and interpret a wide variety of Channel data and develop weekly / monthly reports in preparation for business review meetings.
  • End- to-end device life-cycle management, tracking, monitoring of device’ heartbeat, utilization and efficiency.
  • Engage the regions to follow up on implementation of Customer Acquisition Channel Initiatives.
  • Provide and maintain a strong and reliable database to facilitate tracking and improvement of channel services and providing information enabling channel business decisions to be made.
  • Prepare monthly, quarterly and year to date (YTD) measurement reports.
  • Provide functional support to Customer Acquisition Manager
  • Support seamlessly, the end-to-end SIM Acquisition agent’s system up, training, onboardings and exit.
  • Analyze relevant best practices and provide recommendations to Customer Acquisition Manager.
  • Attend regulatory meetings at state level and share outcome with regional leadership

    • Education :

  • First degree in Computer Science, Statistics, Economics, Business Administration, Accounting or any related discipline
  • Fluent in English

    • Experience : 3-7 years work experience which includes

  • Minimum of 3 years’ experience in an area of specialization; with experience working with others
  • Experience working in a medium organization :
  • Project planning and reporting, sales / marketing or related function
  • Experience using Data Mining Tools
  • Telecoms experience would be an added advantage
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    Customer Acquisition • South South Region, Nigeria