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Customer service Jobs in Nigeria

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Customer service • nigeria

Last updated: 1 day ago
Customer Service Representative

Customer Service Representative

Ivee Consulting LimitedNigeria, NG
Job title : Customer Service Representative.A Customer Service Representative, or CSR, will act as a liaison, provide product / services information, answer questions, and resolve any emerging proble...Show moreLast updated: 13 days ago
Customer Engagement Manager

Customer Engagement Manager

Infytel CommunicationsNigeria, NG
Full-time
Job title : Customer Engagement Manager.The Customer Engagement Manager is responsible for developing and implementing strategies to enhance customer engagement, satisfaction, and loyalty.This role...Show moreLast updated: 23 days ago
Automobile Service Engineer

Automobile Service Engineer

Pathak RecruitmentMultinational, Abroad
Full-time
Automotive engineers are involved in the design, manufacture, distribution, marketing, sales and after-sales care of cars (including racing cars), motorbikes and other commercial vehicles.Manufactu...Show moreLast updated: 30+ days ago
Customer Care Officer - South West

Customer Care Officer - South West

Catilas Resources LimitedNG
Full-time
Quick Apply
Catilas Resources Limited on behalf of our client, a leading commercial Bank seeks to hire.The ideal candidate would be performing the following responsibilities : . Customer Service & Inquiry Han...Show moreLast updated: 26 days ago
Medical Sales Associate

Medical Sales Associate

Freelancer NMultinational, Abroad
Full-time
We are looking to hire a persuasive and customer-oriented medical sales representative to persuade health care professionals to purchase our medical products. The medical sales representatives respo...Show moreLast updated: 30+ days ago
CUSTOMER SERVICE EXECUTIVES – Surjen Healthcare

CUSTOMER SERVICE EXECUTIVES – Surjen Healthcare

Surjen HealthcareNigeria
Full-time
Surjen Healthcare delivers comprehensive healthcare services directly to patients at the comfort of their homes.Blood sample collection from Home. Hassle-free hospital appointment bookings.We are a ...Show moreLast updated: 30+ days ago
Google my business page experts create and verify towing profiles

Google my business page experts create and verify towing profiles

GLOBAL PACIFIC SUPPORTNG
Quick Apply
ROADWAY RESCUES LLC is seeking experienced Google My Business Page Experts to create and verify towing profiles for our business. In this role, you will be responsible for establishing and managing ...Show moreLast updated: 30+ days ago
Client Service Representative (Customer Services) - Remote

Client Service Representative (Customer Services) - Remote

The Credit ProsNG
Full-time
Quick Apply
Join The Credit Pros for a 100% FULL-TIME REMOTE OPPORTUNITY : .Unlock Your Potential in the Thriving Credit Industry! .Are you ready to take your career to new heights? At The...Show moreLast updated: 30+ days ago
Customer Success Specialist

Customer Success Specialist

BorderlessHRNigeria, NG
Full-time
Job title : Customer Success Specialist.We are seeking a Customer Success Specialist to ensure our clients achieve maximum value. In this role, you'll act as a trusted advisor to customers, guiding ...Show moreLast updated: 20 days ago
Remote Customer Success Manager – Tadaweb

Remote Customer Success Manager – Tadaweb

JobspaddyNigeria
Full-time
Tadaweb is a scale-up technology company providing an open-source information platform that magnifies the impact of investigative, analytical and operations teams. Over the past 11 years, Tadaweb ha...Show moreLast updated: 30+ days ago
Restaurant Manager in Australia, Canada

Restaurant Manager in Australia, Canada

Dream Mart ServicesMultinational, Abroad
Full-time
Restaurant Manager Roles & Responsibilities : -.Coordinate daily Front of the House and Back of the House restaurant operations. Deliver superior service and maximize customer satisfaction.Respond...Show moreLast updated: 30+ days ago
Store Promoter

Store Promoter

Smollan West AfricaNigeria
We’re on the lookout for an experienced a Promoter to create and increase brand awareness through maintaining pricing, shelf health, promotions, training of instore sales consultants and strong cus...Show moreLast updated: 30+ days ago
Service Head

Service Head

BDHRS Talent 4.0 Pvt. Ltd.Nigeria
Oversee service operations, ensuring customer satisfaction and loyalty.Manage and lead a team of service staff, providing guidance and support. Develop and implement service strategies to improve ef...Show moreLast updated: 30+ days ago
Front Office Manager

Front Office Manager

Shashank Mishra HiringMultinational, Abroad
Full-time
We are looking for a Front office manager to manage our reception area.You will act as the face of our company and ensure visitors receive a heartwarming welcome. You will also coordinate all front ...Show moreLast updated: 30+ days ago
Senior Associate, New Vaccines Introduction and Service Delivery

Senior Associate, New Vaccines Introduction and Service Delivery

Clinton Health Access Initiative, IncNigeria
The Clinton Health Access Initiative, Inc.CHAI) is a global health organization committed to our mission of saving lives and reducing the burden of disease in low-and middle-income countries.We wor...Show moreLast updated: 30+ days ago
Sales Intern

Sales Intern

SnaphuntNigeria
A role that offers a breadth of learning opportunities.Opportunity to make a positive impact.Generate Leads and marketing Sales Goals. Interface with Customers and ensure prompt Resolution of their ...Show moreLast updated: 30+ days ago
Cold Caller / Telemarketer

Cold Caller / Telemarketer

Alpha-CX Alpha Intelligent Technology Co.LTDNigeria
Alpha CX is a leading Business Process Outsourcing (BPO) company specializing in providing exceptional customer support services to businesses across various industries, including ecommerce, fintec...Show moreLast updated: 30+ days ago
Service Engineer

Service Engineer

Husk Power SystemsNigeria, NG
Manager, Operations and Maintenance.Husk is seeking a Service Engineer who will be responsible for all plant Operations and Maintenance for these plants and report to the Operations and Maintenance...Show moreLast updated: 1 day ago
Customer Services Manager – Sub Saharan Africa

Customer Services Manager – Sub Saharan Africa

Joblist NigeriaNigeria, NG
Improve customer service experience, create engaged customers and facilitate organic growth.Take ownership of customers issues and follow problems through to resolution. Set a clear mission and depl...Show moreLast updated: 30+ days ago
Civil Engineer

Civil Engineer

Xico India ManagementMultinational, Abroad
Full-time
Develops, coordinates, and enforces systems, policies, procedures, and productivity standards.Maintains quality service by enforcing quality and customer service standards, analyzing and resolving ...Show moreLast updated: 30+ days ago
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Customer Service Representative

Customer Service Representative

Ivee Consulting LimitedNigeria, NG
13 days ago
Job description

Job title : Customer Service Representative

Job Location : Nigeria Deadline : March 25, 2025 Quick Recommended Links

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A Customer Service Representative, or CSR, will act as a liaison, provide product / services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

The best CSRs are genuinely excited to help customers. They're patient, empathetic, and passionately communicative. They love to talk and understand the value of good communication skills. Customer service representatives can put themselves in their customers' shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don't have enough information to answer customer questions or resolve complaints.

The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Responsibilities

Customer Service Responsibilities list :

  • Manage large amounts of incoming phone calls
  • Generate sales leads
  • Identify and assess customers' needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods / tools
  • Meet personal / customer service team sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers
  • Requirements and skills

  • Proven customer support experience or experience as a Client Service Representative
  • Track record of over-achieving quota
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt / respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
  • High school diploma