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Customer Success Specialist

Customer Success Specialist

BorderlessHRNigeria, NG
20 days ago
Job type
  • Full-time
Job description

Job title : Customer Success Specialist

Job Location : Nigeria Deadline : March 17, 2025 Quick Recommended Links

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Summary

  • We are seeking a Customer Success Specialist to ensure our clients achieve maximum value.
  • In this role, you'll act as a trusted advisor to customers, guiding them through onboarding, adoption, and continued success with our solution.
  • You will work closely with cross-functional teams to deliver exceptional support and proactively address customer needs to drive satisfaction and retention.

    • What you will do

  • Onboard New Customers : Guide customers through the onboarding process, ensuring a smooth transition to using Insight7's platform.
  • Drive Adoption : Partner with customers to understand their goals and workflows, helping them leverage Insight7's features to achieve success.
  • Proactive Engagement : Monitor customer health metrics, identify areas for improvement, and proactively reach out to address issues or opportunities.
  • Provide Support : Serve as the main point of contact for customer inquiries, troubleshooting issues, and ensuring timely resolution.
  • Upsell and Renewals : Identify opportunities to expand usage and value for existing customers, contributing to renewal and upsell efforts.
  • Collaborate Across Teams : Work with sales, product, and engineering teams to advocate for customer needs and influence product development.
  • Educate and Train : Conduct training sessions and create resources to empower customers to use Insight7 effectively.
  • Track Success : Maintain accurate records of customer interactions, feedback, and outcomes in our CRM system.

    • What you will bring

  • Interested candidates should possess a Bachelor`s Degree in any relevant field
  • Experience : 1+ years in customer success, account management, or a similar client-facing role, preferably in a SaaS environment.
  • Customer-Centric Mindset : Passion for delivering exceptional customer experiences and solving problems with empathy and urgency.
  • Communication Skills : Strong verbal and written communication skills, with the ability to explain complex concepts clearly and effectively.
  • Analytical Skills : Ability to analyze customer data to identify trends, challenges, and opportunities for growth.