Job Description
- Oversee service operations, ensuring customer satisfaction and loyalty.
- Manage and lead a team of service staff, providing guidance and support.
- Develop and implement service strategies to improve efficiency and quality.
- Ensure compliance with company policies and procedures.
- Conduct performance metrics analysis and adjust strategies accordingly.
- Build and maintain relationships with customers, dealers, and industry partners.
- Collaborate with the sales team ...
Skills
Bachelor's degree in Mechanical Engineering, Automobile Engineering, or a related field.
At least 10 years of experience in service management roles in the automobile industry.Proven track record of improving service efficiency and customer satisfaction.Strong leadership, management, and communication skills.Excellent understanding of the Nigerian automobile market and industry trends.Ability to analyze data, identify trends, and make informed decisions.