Records Management Business Support Services

About the Role

We are seeking a detail-oriented Records Management & Business Support Officer to oversee the creation, storage, retrieval, and disposal of company records in line with compliance standards. This role also provides administrative and business support services to ensure smooth daily operations and effective information management at HQ and across the organization.

Key Responsibilities

Manage physical and electronic records, ensuring accuracy, security, and accessibility.

Develop and implement records retention schedules in compliance with policies and regulatory requirements.

Support business units with document control, filing systems, and retrieval processes.

Assist with data entry, archiving, and digitization of records.

Provide administrative and business support to HQ functions and project teams.

Monitor compliance with records management procedures and audit requirements.

Generate reports and support decision-making with accurate records and data.

Train and support staff on records management policies and tools.

Coordinate with IT to ensure effective use of document management systems.

Requirements

HND / Bachelor’s degree in Business Administration, Information Management, or related field.

3+ years’ experience in records / document management or business support.

Knowledge of records management standards, document control, and compliance practices.

Proficiency with MS Office Suite and document management software (e.g., SharePoint, M-Files).

Strong organizational, communication, and multitasking skills.

Attention to detail and ability to handle confidential information responsibly.

Certifications in Records Management, Information Governance, or Business Administration are an advantage.