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Customer Service Agent (Hausa)

Customer Service Agent (Hausa)

LifeBankOther, Nigeria
28 days ago
Job description

Job title : Customer Service Agent (Hausa)

Job Location : Other

Deadline : November 07, 2025

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Job Summary

  • The customer service agent is the first line of contact for LifeBank customers. The role will handle incoming and outgoing calls, customer inquiries and provide appropriate solutions within specified time limits.

    • Responsibilities

  • Answer calls, messages and web chat enquiries from existing and prospective customers, orders, place orders and schedule dispatch of orders accurately
  • Maintain good relationship with partners and vendors
  • Provide customers with accurate product and service information
  • Establish priorities and sequences for the processing and dispatching of customer requests and orders
  • Escalate complex issues to customer service supervisors for proper resolution
  • Maintain records of inquiries or complaints as well as logs of interaction with customers
  • Go the extra mile to build and maintain positive trust-relationship with customers
  • Perform all other duties as assigned

    • Requirements

  • BSC or HND in Marketing, Mass communication or Any related discipline
  • 1 - 2 years experience in a similar role
  • Excellent Communication.
  • Must speak Hausa

    • Salary

    N120,000 monthly (Gross).

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    Customer Service • Other, Nigeria

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