Support Specialist (VoIP) (Nigeria)

Job Summary : Are you passionate about solving technical problems, delivering exceptional customer service, and keeping business communications running smoothly?

If so, we’d love to meet you!

We’re a trusted partner helping businesses communicate, collaborate, and grow.

We’re looking for a motivated Tier 1 VoIP Support Specialist who thrives in a fast-paced environment, enjoys helping people, and is eager to build a career in technical support and customer success.

What You’ll Do Provide first-level technical support for VoIP systems, ensuring clients stay connected and supported.

Handle moves, adds, changes, and account maintenance for client systems.

Troubleshoot and resolve VoIP-related issues with professionalism, patience, and attention to detail.

Deliver outstanding customer service via phone, email, and ticketing platforms.

Escalate complex issues to Tier 2 / 3 support teams when needed.

Maintain clear and accurate documentation of client interactions, troubleshooting steps, and system changes.

Participate in a rotational on-call schedule (with paid coverage).

What We’re Looking For Hands-on VoIP experience is required : you’ve worked with VoIP platforms and know how to troubleshoot and configure them.

Customer service expertise : you remain calm, positive, and solution-oriented when assisting clients.

Strong problem-solving skills : you can diagnose issues quickly and apply practical solutions.

Detail-oriented mindset : you take pride in accuracy and thoroughness.

Positive, team-first attitude : eager to learn, collaborate, and support client success.

Available to work EST .

Why join us Be part of a growing technology company that values innovation, teamwork, and client success.

Gain hands-on experience with cutting-edge VoIP technologies.

Opportunities for career growth and skill development in tech support and beyond.

Competitive compensation, paid on-call shifts, and a collaborative culture.

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