Business and Data Analyst

Hugo is transforming the future of a continent by re-envisioning the future of its work. We exist to provide BPO excellence to our customers by investing heavily in the very best of African talent.

African communities currently reap less than 2% of a BPO market worth a staggering $430 billion annually. We are changing this.

Specializing in digital and AI operations, omnichannel customer support, and trust and safety solutions for some of the world’s largest tech and media companies, we are providing the continent’s university-educated youth with the skills necessary to build a meaningful career in the global digital economy. All whilst delivering industry-beating excellence for our clients.

As a culture, we’re Silicon Valley meets ECOWAS — English et en Français. We’re smart, dynamic, and ambitious. And we’re on a mission to win for our clients and for our people

A BOUT H UGO

WHAT YOU'LL BE DOING

The Data Analyst, Talent Hub, will play a critical role in leveraging data to drive efficiency, accuracy, and strategic decision-making across the talent sourcing and assessment lifecycle. The role involves managing data flows across various platforms, analyzing assessment and performance metrics, and developing insightful dashboards and reports to support management decisions on talent supply, recruitment funnel health, and client headcount demand.

Key Responsibilities :

1. Data Management and Integration

• Collect, organize, and maintain data from multiple sources, including application platforms, assessment tools, and internal databases.
• Liaise with third-party testing and application vendors to ensure accurate, consistent, and timely data transfer.
• Ensure data integrity, consistency, and security across all talent-related databases.
• Support the continuous improvement of data collection and reporting systems to enhance reliability and usability.

2. Data Analysis and Reporting

3. Governance and Quality Assurance

Qualifications and Experience

Key Competencies

WHAT WE PROVIDE

Hugo offers a hybrid work environment that balances employee flexibility with a collegial, fun office culture. We pride ourselves on offering a dynamic environment where ambitious professionals can make a measurable impact and accelerate their career. Our compensation and benefits are highly competitive.

PRIVACY STATEMENT

Any information you submit to Hugo as part of your application will be processed in accordance with Hugo’s Privacy Policy .

EQUAL OPPORTUNITY STATEMENT

Diversity, equity and inclusion are part of our DNA. Promoting and, where possible, improving diversity, equity and inclusion are a value-based and commercial necessity. We are an equal opportunity employer and welcome applications from all qualified individuals, regardless of race, sex, gender identify, sexual orientation, neurodiversity, disability, or any other legally protected status