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Sales Operation Manager

Sales Operation Manager

OysterLagos, NG, NG
30+ days ago
Job description

Job Summary

We are looking to hire a Sales Operation Manager who has experience working with partnerships and is strong across all aspects of sales operations (process improvement, change management, etc) with a strong understanding of the sales / partner process and supporting tech stack.

  • Minimum Qualification : Others
  • Experience Level : Management level
  • Experience Length : 3 years

Job Description / Requirements

Responsibilities :

  • Work with the Sales & Partnerships Leadership Team to enable the success of our growing team
  • Define and execute the Sales / Partner Operations operations remit, reporting to and working with the Global Senior Sales Operations Manager.
  • In conjunction with other members of the revenue operations team, finance, and data & analytics, build a data-driven culture that empowers individual contributors right up to senior leadership.
  • Help establish an industry-leading partner process and instill a culture of continuous improvement for each of the commercial teams. Identifying bottlenecks and inefficiencies, and making the appropriate recommendations to management.
  • Develop, manage, and improve Partner Attribution strategies to clearly track Partner Revenue Generation (net new & existing), pipeline efficiency (time to close, win rates as compared to sales), and overall business success indicators (CaC, LTV).
  • Develop, manage, and improve Partner Lifecycle data models to clearly track Partner effectiveness. Implement data models to understand the LTV of a Partner, the potential performance of a partner, tiering / ranking mechanisms, and key indicators / trends that lead to partner performance. This may include partner scorecards, partner lead scoring, partner tiering, and partner forecasting.
  • Help manage the sales / partner technology stack to ensure the team is operating as efficiently as possible and the right internal teams have access to the right information.
  • Work with internal teams and external partners to manage the Salesforce CRM to ensure it meets the rapidly evolving needs of the organization
  • Be key support of all individual contributors and managers in the commercial organization, remaining available to them to coach, provide advice or help unlock bottlenecks in the process or organization

    • Requirements :

  • 3+ years of relevant experience in Sales Operations or Partner operations at a SaaS company
  • Expert with SFDC administration (preferably with an Admin Certification)
  • Experience working with Partnerstack or other PRM tools
  • Experience working with Marketing Operations teams as the main interface for partner operations.
  • Strong analytical abilities, preferably with knowledge and experience using data analysis and visualization tools (e.g : Looker, Tableau, data studio, powerbi, mixpanel, mode, etc)
  • Have the capacity to thrive in our fast-paced environment, adapt quickly and take ownership of your work
  • Strong interpersonal skills, open and friendly attitude
  • Excellent communication and the ability to document processes for both business and technical audiences
  • Bonus : experience in campaign creation and setup in a Marketing Automation Platform (MAP) and SFDC, lead automation and performance tracking, across the lead funnel and B2B SaaS experience.
  • A reliable home internet connection (or be able to get one)
  • Fluent English language skills
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    Sales Manager • Lagos, NG, NG