Customer Care Jobs in Nigeria

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Customer Care • Nigeria

Last updated: 3 days ago

Customer Care Officers

Catilas Resources LimitedNG

Quick Apply

Catilas Resources Limited on behalf of our client, a leading commercial Bank seeks to hire.The ideal candidate would be performing the following responsibilities : . Customer Service & Inquiry Han...Show moreLast updated: 30+ days ago

Promoter : Brand Ambassador - Nigeria

Smollan West AfricaNigeria, NG

At Smollan, we’re on an evolutionary journey where we’re shifting our story.We’re looking for truly unique people who believe in fostering a diverse and inclusive environment.Wher...Show moreLast updated: 30+ days ago

CUSTOMER SERVICE EXECUTIVES – Surjen Healthcare

Surjen HealthcareNigeria

Surjen Healthcare delivers comprehensive healthcare services directly to patients at the comfort of their homes.Blood sample collection from Home. Hassle-free hospital appointment bookings.We are a ...Show moreLast updated: 30+ days ago

Relationship Manager South-South

Talenture GroupNigeria, AK, ng

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As a Relationship Manager, you will be responsible for acquiring and managing clients, promoting financial products, and delivering excellent customer service. Your focus will be on growing the cust...Show moreLast updated: 3 days ago

Officer - Customer Operations West 1.Customer Relations and Experience

MTN GroupNigeria

Manager - Customer Operations Walk In West 1.Customer Relations and Experience.Contribute to the sustenance of the MTN brand by providing high-quality customer care to all MTN’s customers through a...Show moreLast updated: 10 days ago

Business Development Manager

NovonesisNigeria, Nigeria

Job title : Business Development Manager.Management / Steering Responsibilities.Working in Account Team set up with Technology Specialist. Member of Industry Group Network made up of Industry Group Ma...Show moreLast updated: 25 days ago

Associate Director, Provider Relations

Reliance HealthNG

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Reliance Health’s mission is to make quality healthcare delightful, affordable, and accessible in emerging markets.From Nigeria, Egypt, Senegal and beyond, we offer comprehensive health plans tailo...Show moreLast updated: 30+ days ago

Remote Customer Success Manager – Tadaweb

JobspaddyNigeria

Tadaweb is a scale-up technology company providing an open-source information platform that magnifies the impact of investigative, analytical and operations teams. Over the past 11 years, Tadaweb ha...Show moreLast updated: 30+ days ago

Administrative Officer Senior

Catholic Relief ServicesNigeria

CRS is seeking a Senior Administrative Officer for the CDC-funded global childhood immunization project who will coordinate the provision of responsive, effective, and efficient administrative serv...Show moreLast updated: 10 days ago

Manager, Online B2B Sales

Reliance HMONigeria, Nigeria

Job title : Manager, Online B2B Sales.We are currently hiring a Manager, Online B2B Sales who will be responsible for scaling our global online B2B sales efforts by driving product marketing and st...Show moreLast updated: 5 days ago

Customer Support Specialist

BumpaNigeria, Nigeria

Job title : Customer Support Specialist.At Bumpa, we have shaken up the E-commerce game, and we want you to be a part of it! Join our vibrant customer support team, where our unwavering dedication ...Show moreLast updated: 5 days ago

Healthcare VA Trainer – RCM, IV Support & Medical Billing

Janienigeria, NG

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Janie saves healthcare groups and practices time and money by automating back office operations and revenue cycle management. Our digital workers handle workflows in medical billing, accounts receiv...Show moreLast updated: 30+ days ago

Customer Success Lead

Prembly LimitedNigeria, Nigeria

Job title : Customer Success Lead.As a Customer Success Executive at Prembly, you will play a crucial role in ensuring our customers achieve their desired outcomes while using our products and serv...Show moreLast updated: 5 days ago

Digital Customer Experience Data Analyst

Coca-ColaNigeria, Nigeria

Job title : Digital Customer Experience Data Analyst.We're looking for a highly motivated and experienced Insights & Data Analyst to join our Digital Commerce Group. In this role, you will be respon...Show moreLast updated: 3 days ago

Software Engineering Manager | Tech Lead | CARE

Wellhub (formerly Gympass)Nigeria

At Wellhub (formerly Gympass) (Permanent), in Portugal.Apply now for a career that puts wellbeing first!.Wellhub (formerly Gympass •) is a corporate wellness platform that connects employees to the ...Show moreLast updated: 30+ days ago

Head of Sales and Marketing

Global Career CompanyNigeria

We are looking for a Head of Marketing & Sales who will be responsible for leading all branding, marketing, and new business development for the company’s expansion. The ideal candidate will have a ...Show moreLast updated: 30+ days ago

Area Business Manager, Bida (Niger State)

Sun KingNigeria

The Area Business Manager will coordinate sales, collections and distribution operations in the area they are assigned for the direct distribution of Sun King Solar products sold on Pay-As-You-Basi...Show moreLast updated: 30+ days ago

Presales Engineer Europe and Africa – Mobile Telecom Solutions Nigeria

Chronos ConsultingNigeria

Our client is a global provider of intelligent mobile Internet solutions that enable operators to improve quality, reduce network operational expenses and manage and monetize the mobile Internet.As...Show moreLast updated: 30+ days ago

CX Research Team Lead

Moniepoint Inc.Nigeria, Nigeria

Job title : CX Research Team Lead.The CX Research Team Lead will lead a dedicated research team focused on deeply understanding the unique experiences, motivations, and operational challenges of Mo...Show moreLast updated: 3 days ago

Key Account Manager- Snacks & Coffee

Coca-Cola Hellenic Bottling CompanyNigeria

Nigeria Nigeria Sales On-site Experienced Professionals.The Key Account Manager is responsible for managing strategic relationships with national and local key account customers across the Snacks a...Show moreLast updated: 10 days ago

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Customer Care Officers

Catilas Resources LimitedNG

30+ days ago

Job type

Quick Apply

Job description

Job Summary

Catilas Resources Limited on behalf of our client, a leading commercial Bank seeks to hire highly motivated Customer Care Officers. The ideal candidate would be performing the following responsibilities :

Customer Service & Inquiry Handling

Respond to customer inquiries via phone, email, one-on-one interactions, etc.
Provide information about banking products, services, policies, and procedures.
Maintain a professional and positive attitude while assisting customers.

Cash Handling & Tellering Functions

Process deposits, withdrawals, transfers, and payments accurately and efficiently.

Handle cash transactions, verify amounts, and ensure accurate record-keeping.

Reconcile daily transactions and balance cash drawers at the end of day.

Issue cheques, drafts, and other banking instruments.

Issue Resolution & Technical Support

Identify counterfeit notes and report suspicious transactions in compliance with regulatory guidelines.

Resolve customer complaints promptly, ensuring a positive experience.

Investigate discrepancies, identify root causes, and implement solutions.

Assist customers with online and mobile banking issues, troubleshooting as needed.

Request & Transaction Processing

Facilitate account opening, loan applications, and card issuance.

Assist with order placements, transaction tracking, and processing.

Customer Education & Cross-Selling

Educate customers on product features and benefits.

Promote additional banking products and services, such as loans, savings plans, and investment options.

Recommend upgrades or complementary financial solutions to meet customer needs.

Records Management & Compliance

Update and maintain accurate customer records in the banking database.

Document customer interactions, feedback, and resolutions.

Adhere to banking regulations, anti-money laundering (AML) policies, and data protection guidelines.

Collaboration & Performance Metrics

Work closely with other departments to ensure smooth issue resolution.

Meet service metrics such as response time, resolution rate, and customer satisfaction scores.

Contribute to process improvement initiatives and provide customer feedback to enhance services.

Continuous Improvement & Customer Experience

Stay updated on banking policies, industry trends, and new financial products.

Strive to exceed customer expectations and build long-term relationships.

Ensure an empathetic and customer-focused approach in all interactions.

Requirements

Education Requirements :

Candidate must be an Ordinary National Diploma (OND) holder in any field with a minimum of Lower Credit.

Applicants must be 27 years old as of last birthday.

Skills Requirements :

Banking operations experience is an added advantage.

Strong numerical, problem-solving, and time-management skills.

High level of accountability, efficiency, and accuracy.

Proficiency in MS Office (Excel, Word, and Outlook).

Excellent communication, interpersonal, and customer service skills.

Integrity, professionalism, and a strong work ethic.

Location : Nationwide

Benefits

Salary is attractive including HMO, Pension, Leave and 13-Month Allowances.