Customer Care Jobs in Nigeria

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Customer Care • Nigeria

Last updated: 6 days ago

Customer Care Officers

Catilas Resources LimitedNG

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Catilas Resources Limited on behalf of our client, a leading commercial Bank seeks to hire.The ideal candidate would be performing the following responsibilities : . Customer Service & Inquiry Han...Show moreLast updated: 30+ days ago

Customer Sales Agent

ProductHeights ConsultingNigeria, Nigeria

Job title : Customer Sales Agent.We are looking for a dynamic and results-driven Customer Sales Agent to join our team.The ideal candidate will be responsible for engaging with prospective and exis...Show moreLast updated: 21 days ago

Promoter : Brand Ambassador - Nigeria

Smollan West AfricaNigeria, NG

At Smollan, we’re on an evolutionary journey where we’re shifting our story.We’re looking for truly unique people who believe in fostering a diverse and inclusive environment.Wher...Show moreLast updated: 30+ days ago

CUSTOMER SERVICE EXECUTIVES – Surjen Healthcare

Surjen HealthcareNigeria

Surjen Healthcare delivers comprehensive healthcare services directly to patients at the comfort of their homes.Blood sample collection from Home. Hassle-free hospital appointment bookings.We are a ...Show moreLast updated: 30+ days ago

Junior Hub Manager

Jaza EnergyNigeria, Nigeria

Job title : Junior Hub Manager.The Junior Hub Manager is the second layer of the front-line team directly managing the launch of new Hubs / Shops and supporting growth toward Hub profitability.A...Show moreLast updated: 20 days ago

Master Data & Business Analyst

FrieslandCampinaNigeria, Nigeria

Job title : Master Data & Business Analyst.The purpose of a Supply Chain Business Analyst within a business is to ensure the supply chain operates efficiently, cost-effectively, and in alignment wi...Show moreLast updated: 21 days ago

Analyst - Customer Acquisition and Compliance Enugu.Sales and Distribution

MTN GroupSouth South Region, Nigeria

Manager - Customer Acquisition and Compliance East.To collate and analyze SIM Cards registration, SIMS availability / Supply and Distribution, Activations, Customer Retention and churn intelligence i...Show moreLast updated: 11 days ago

Business Development Manager

NovonesisNigeria, Nigeria

Job title : Business Development Manager.Management / Steering Responsibilities.Working in Account Team set up with Technology Specialist. Member of Industry Group Network made up of Industry Group Ma...Show moreLast updated: 6 days ago

Associate Director, Provider Relations

Reliance HealthNG

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Reliance Health’s mission is to make quality healthcare delightful, affordable, and accessible in emerging markets.From Nigeria, Egypt, Senegal and beyond, we offer comprehensive health plans tailo...Show moreLast updated: 30+ days ago

Remote Customer Success Manager – Tadaweb

JobspaddyNigeria

Tadaweb is a scale-up technology company providing an open-source information platform that magnifies the impact of investigative, analytical and operations teams. Over the past 11 years, Tadaweb ha...Show moreLast updated: 30+ days ago

Retail Banking Officer

Polaris Bank LimitedNigeria, Nigeria

Job title : Retail Banking Officer.Identify types of retail & commercial banking and financial service products and services that best serve specific needs and objectives customers.Propose relevant...Show moreLast updated: 28 days ago

Area Business Manager, Abakaliki (Ebonyi State)

Sun KingNigeria

The Area Business Manager will coordinate sales, collections and distribution operations in the area they are assigned for the direct distribution of Sun King Solar products sold on Pay-As-You-Basi...Show moreLast updated: 25 days ago

Healthcare VA Trainer – RCM, IV Support & Medical Billing

Janienigeria, NG

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Janie saves healthcare groups and practices time and money by automating back office operations and revenue cycle management. Our digital workers handle workflows in medical billing, accounts receiv...Show moreLast updated: 30+ days ago

CRM Data Analyst

HostelworldNigeria

At Hostelworld (Permanent), in Porto, Portugal.Hostelworld Group, the global hostel-focussed online booking platform, inspires adventurous minds to meet the world and come back with life-changing s...Show moreLast updated: 30+ days ago

Software Engineering Manager | Tech Lead | CARE

Wellhub (formerly Gympass)Nigeria

At Wellhub (formerly Gympass) (Permanent), in Portugal.Apply now for a career that puts wellbeing first!.Wellhub (formerly Gympass •) is a corporate wellness platform that connects employees to the ...Show moreLast updated: 30+ days ago

Head of Sales and Marketing

Global Career CompanyNigeria

We are looking for a Head of Marketing & Sales who will be responsible for leading all branding, marketing, and new business development for the company’s expansion. The ideal candidate will have a ...Show moreLast updated: 30+ days ago

Presales Engineer Europe and Africa – Mobile Telecom Solutions Nigeria

Chronos ConsultingNigeria

Our client is a global provider of intelligent mobile Internet solutions that enable operators to improve quality, reduce network operational expenses and manage and monetize the mobile Internet.As...Show moreLast updated: 30+ days ago

Customer Success Associate

Talent HackersNG

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About the Role : We’re looking for a customer-obsessed, tech-savvy Customer Success Associate to support our growing client base in a fast-moving SaaS environment. This position requires someon...Show moreLast updated: 30+ days ago

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Customer Care Officers

Catilas Resources LimitedNG

30+ days ago

Job type

Quick Apply

Job description

Job Summary

Catilas Resources Limited on behalf of our client, a leading commercial Bank seeks to hire highly motivated Customer Care Officers. The ideal candidate would be performing the following responsibilities :

Customer Service & Inquiry Handling

Respond to customer inquiries via phone, email, one-on-one interactions, etc.
Provide information about banking products, services, policies, and procedures.
Maintain a professional and positive attitude while assisting customers.

Cash Handling & Tellering Functions

Process deposits, withdrawals, transfers, and payments accurately and efficiently.

Handle cash transactions, verify amounts, and ensure accurate record-keeping.

Reconcile daily transactions and balance cash drawers at the end of day.

Issue cheques, drafts, and other banking instruments.

Issue Resolution & Technical Support

Identify counterfeit notes and report suspicious transactions in compliance with regulatory guidelines.

Resolve customer complaints promptly, ensuring a positive experience.

Investigate discrepancies, identify root causes, and implement solutions.

Assist customers with online and mobile banking issues, troubleshooting as needed.

Request & Transaction Processing

Facilitate account opening, loan applications, and card issuance.

Assist with order placements, transaction tracking, and processing.

Customer Education & Cross-Selling

Educate customers on product features and benefits.

Promote additional banking products and services, such as loans, savings plans, and investment options.

Recommend upgrades or complementary financial solutions to meet customer needs.

Records Management & Compliance

Update and maintain accurate customer records in the banking database.

Document customer interactions, feedback, and resolutions.

Adhere to banking regulations, anti-money laundering (AML) policies, and data protection guidelines.

Collaboration & Performance Metrics

Work closely with other departments to ensure smooth issue resolution.

Meet service metrics such as response time, resolution rate, and customer satisfaction scores.

Contribute to process improvement initiatives and provide customer feedback to enhance services.

Continuous Improvement & Customer Experience

Stay updated on banking policies, industry trends, and new financial products.

Strive to exceed customer expectations and build long-term relationships.

Ensure an empathetic and customer-focused approach in all interactions.

Requirements

Education Requirements :

Candidate must be an Ordinary National Diploma (OND) holder in any field with a minimum of Lower Credit.

Applicants must be 27 years old as of last birthday.

Skills Requirements :

Banking operations experience is an added advantage.

Strong numerical, problem-solving, and time-management skills.

High level of accountability, efficiency, and accuracy.

Proficiency in MS Office (Excel, Word, and Outlook).

Excellent communication, interpersonal, and customer service skills.

Integrity, professionalism, and a strong work ethic.

Location : Nationwide

Benefits

Salary is attractive including HMO, Pension, Leave and 13-Month Allowances.