NOC Operator

Job Purpose

Provide 24 / 7 real-time monitoring and first-line support for DOCSIS-based HFC broadband networks across Nigeria, utilizing Zabbix for infrastructure health and a custom telecom CRM for fault correlation and ticketing.

Key Responsibilities

1. Zabbix-Driven Network Surveillance :

• Monitor CMTS / CCAP shelves, RF nodes, upstream / downstream channels, and modem health using Zabbix.
• Trigger alerts for network anomalies (e.g., T3 / T4 timeouts, high CER).

2. Incident Detection & Triage : Document faults in the CRM, escalating significant issues to L2 or field teams within 5 minutes.

3. Customer Impact Mapping : Identify premium customers affected by alerts and send automated notifications during maintenance.

4. Routine Operations :

5. Reporting & Shift Handover :

Generate daily reports on network performance and update shift logs in the CRM.

Qualifications & Requirements

1. BSc / HND in Telecom Engineering, Computer Science, or Electrical / Electronics.

2. Certifications (preferred) : SCTE-BPI DOCSIS Fundamentals, Zabbix Certified Specialist (ZCS), CCNA.

3. Minimum 1–3 years in GSM or ISP NOC; telecom internships accepted for fresh graduates.

4. Knowledge of DOCSIS 3.1 metrics, Zabbix, HFC plant operations, and CRM integration.

5. Soft Skills : Fluent in English; basic local language proficiency is a plus