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Customer Care Representative

Customer Care Representative

EXC PharmacyOgun, NG
18 days ago
Job type
  • Full-time
Job description

Job title : Customer Care Representative

Job Location : Ogun Deadline : February 16, 2025 Quick Recommended Links

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Job Summary

  • The Customer Care Executive serves as the primary liaison between ExCare and its customers, ensuring exceptional service delivery across all touchpoints.
  • This role involves handling client inquiries, supporting refill medication follow-ups, managing appointments for comprehensive care services, and promoting customer loyalty.
  • The executive will play a key role in fostering trust and satisfaction while driving operational efficiency.

    • Key Responsibilities

  • Act as the first point of contact for inquiries related to ExCare services across all platforms.
  • Communicate detailed and accurate information about products, laboratory services, immunizations, and other offerings.
  • Build and nurture relationships with customers, tailoring interactions to individual needs.
  • Coordinate refill reminders and ensure customers have seamless access to their medications.
  • Collaborate with pharmacists and other team members to address customer-specific medication needs.
  • Manage appointments for laboratory tests, immunizations, and other ExCare services.
  • Follow up with clients post-service to collect feedback and address concerns.
  • Ensure proper documentation and communication between service providers and customers.
  • Address and resolve customer complaints and service disruptions efficiently.
  • Escalate unresolved issues to the Customer Care Manager or relevant departments.
  • Promote membership in the ExCare Gold Club and educate customers about loyalty programs
  • Identify and address customer pain points to enhance retention.
  • Use CRM tools (e.g., Zoho or WhatsApp for Business) to log customer interactions and streamline workflows.
  • Compile regular reports on customer satisfaction, service performance, and retention metrics for Business Performance Review sessions.

    • Qualifications

  • Bachelor's degree or equivalent experience in customer service,Health Information System, Pharmacology, Pharmacyor a related field.
  • Knowledge of pharmacy or healthcare services is a strong advantage.
  • Excellent verbal and written communication skills.
  • Tech-savvy, with proficiency in CRM platforms and digital tools.
  • Strong organizational skills and the ability to multitask.
  • Candidate must reside in Opic, Mowe, Arepo, Berger,Ogba, Ibafo and environs