Talent.com
This job offer is not available in your country.
Network Support Engineer

Network Support Engineer

IpNX Nigeria LimitedLagos, NG
30+ days ago
Job type
  • Full-time
Job description

Job title : Network Support Engineer

Job Location : Lagos Deadline : February 08, 2025 Quick Recommended Links

  • Jobs by Location
  • Job by industries
  • Career Advice

Job Summary

  • Provide first level off-site technical support for all ipNX services : Voice, Data connectivity, Internet services, Wimax services etc.
  • To consistently provide a high level of excellent customer service and support, ensuring customer satisfaction.

    • Duties and Responsibilities

  • Manage Service request life-cycle : receive, log and take ownership of all general Service Requests and progress to resolution.
  • Monitor and escalate based on SLAs, coordinate with other teams as may be necessary to resolve customer issues within the contracted SLAs.
  • Proactively monitor all ipNX owned & installed network elements in corporate customers' premises.
  • Ensure daily updates of all complaints not closed (open tickets) by following up with person(s), units and organizations responsible.
  • Produce periodic error-free service reports in order to inform both management and external clients of service levels achieved and areas of service improvement required.
  • Prepare daily incidence summary reports.

    • Requirements

  • B.Sc / B.Eng in Computer Science, Computer Engineering / Electrical-Electronics Engineering (minimum of 2.2 / Upper Credit).
  • A hands on experience with the following is a must : IP Routing, MPLS, QOS, VPN.
  • CCNA , CCNP (Desired)
  • Strong telecommunications, IP design skills, & in-depth knowledge of IP Network.
  • Excellent business communication skills both verbal and written.
  • Knowledge and experience with network security (IPSec Firewalls) is desirable.
  • Experience with Wireless Point-to-Point and Point-to-Multipoint technologies is desirable.