Cloud System Administrator

At DynamicWeb (Permanent), in Torres Vedras, Portugal

Expires at : 2025-11-18

Remote policy : Full remote

Dynamicweb is a leading software company developing products that help you grow and optimize your online business. Our All-in-One Business Platform combines Content Management, Ecommerce and Marketing capabilities to create powerful customer experiences across all channels, which increases conversions and optimizes customer lifetime value. We integrate with ERPs (Dynamics NAV, AX), CRM (Salesforce, Dynamics CRM) and PIM (Perfion) to support B2B and B2C ecommerce transactions and self-service environments.

Mission :

As a Cloud System Administrator at Dynamicweb North America, your primary role will be to support our operations, by setting up and monitoring webservers and SQL servers (VMs), enforcing security policies, monitoring, and reporting as well as automating processes. You’ll also help our internal team and customers with operational platform issues. Your role is key in ensuring our team and customers are in operational excellence.

Responsibilities :

• Setup Internal account provisioning such as Azure, Microsoft among others
• Gain and use platform knowledge to reproduce errors, document and problem-solve as needed.
• Response to site down alerts and restore functionality.
• Manage SSL Certificates.
• Enforce and keep Security policies up to date.
• Provide internal IT support.
• Setup and maintain VM webserver and SQL servers for both internal and customer use.
• Upgrade our platform for in-development and production solutions.
• Manage Server and Databases and perform necessary troubleshooting.
• Work closely with multiple resources (project managers, developers, integration personnel etc.) to develop strong business-relationships and to accomplish tasks.
• Build and maintain documentation (as part of our knowledgebase).
• Communicate status and provide updates internally on ticket / task progress and overall accomplishments.
• Manage active ticket queue with grooming and prioritization activities.
• Engage with external teams (partners and customers) with relevant activities, supported from our world-class Project and Support team.
• Flexible to support production activities, such as launches or emergency issues, within a defined schedule of business and non-business hour time slots.

Main requirements

Nice to have

Benefits & Perks