Front Desk Supervisor

Job Description

The Front Desk Supervisor must provide customer service to all people entering the establishment. If this person works in hospitality, this may involve supervising the front desk clerks in greeting guests, collecting their contact and financial information, checking them in, giving them room keys and distributing hotel maps and providing them with general help. Oftentimes, the Front Desk Supervisor may deal with customers directly if a problem arises, such as a reservation error, a payment issue or a complaint. This person may also be the one to collect feedback from guests and clients, and forward it to the responsible parties in the back office in order to recommend improvements.