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Recovery Officer

Recovery Officer

Gamma MobilityIbadan, OY, ng
1 day ago
Job type
  • Quick Apply
Job description

Job Description

Position Summary

As a Recovery Officer, you will be responsible for recovery operations within an assigned city - ensuring timely repossession of vehicles, maintaining control protocols, and leading a team of recovery agents with discipline, fairness, and agility.

Roles and Responsibilities

  • Work closely with field agents to track, locate, and secure assets flagged for recovery.
  • Execute recovery tasks in full compliance with SOPs, safety protocols, and local regulations.
  • Ensure recovered vehicles are securely returned, documented, and inspected upon receipt.
  • Maintain accurate and real-time logs of all recovery attempts, customer interactions, and asset handovers.
  • Complete recovery forms, checklists, and incident reports in a timely and complete manner.
  • Report daily activity and progress to the Recovery Lead.
  • Support community-level negotiations or interventions with customers, guarantors, or law enforcement, as directed.
  • Maintain good working relationships with colleagues, agents, and external partners engaged in recovery.
  • Escalate unresolved or high-risk recovery cases to the Recovery Lead with complete documentation and incident logs.

Requirements

  • Bachelor's degree in any discipline
  • Proven experience 1-2 years in field operations
  • Good understanding of logistics and fleet management.
  • Strong interpersonal and communication skills for engaging with drivers and customers.
  • Proactive, detail-oriented, and capable of working in a fast-paced, dynamic environment.
  • Benefits

  • You would be part of a dynamic startup revolutionizing the vehicle subscription and financial services industry for gig workers in Africa.
  • You would be part of a dynamic environment where your ideas are heard and your contributions propel us forward.
  • You would work alongside passionate, talented colleagues who share your commitment to excellence.
  • You would witness firsthand the positive change your work brings to the lives of thousands of riders and drivers.
  • Comprehensive benefits package, including a competitive salary, health insurance, and exciting growth opportunities.
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    Recovery Officer • Ibadan, OY, ng

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