Customer Success Representative

Location : Remote

Working Hours : 7am - 3pm PST

Company Overview :

Join a profitable and rapidly growing SaaS startup transforming the telecommunication industry. Our cutting-edge solutions enable businesses to bypass call blocking by major carriers, addressing a crucial need in the market. As we continue to expand, we are looking for a passionate Customer Success Representative to ensure our clients achieve the best possible outcomes with our products.

Job Description :

As a Customer Success Representative, you will be the frontline hero for our customers, ensuring they receive exceptional support and service at every interaction. Your role is critical in onboarding new customers, resolving inquiries, and driving customer satisfaction and retention.

Key Responsibilities :

Customer Engagement & Support : Provide timely and effective support through phone, email, and chat to address customer issues.

Onboarding Assistance : Facilitate a smooth onboarding process for new customers, ensuring they are set up for success.

Retention & Relationship Management : Proactively engage with customers to help them maximize the value from our products and enhance their experience.

Problem-Solving & Troubleshooting : Work closely with internal teams to identify and resolve customer challenges swiftly.

Customer Education : Educate customers on product features, tutorials, and best practices to enhance their product utilization.

Feedback Collection : Actively gather and report customer feedback to aid in product and service improvements.

Documentation & Process Improvement : Maintain accurate customer records and recommend improvements to enhance the customer journey.

Compensation :

Starting at $5 per hour, plus strong bonuses based on retention rates that can potentially double your wage income.

Qualifications :

Proven experience in customer support or success roles, preferably within the SaaS or telecommunications sector.

Fluent English, as you will be handling customers primarily in the United States.

Strong problem-solving skills and the ability to think analytically.

Excellent communication and interpersonal skills, with a knack for building relationships.

Comfortable working in a fast-paced, rapidly changing environment.

A proactive, customer-first attitude.

What We Offer :

The opportunity to work with a dynamic team that values innovation and efficiency.

A supportive environment where you can develop your professional skills and grow your career.

Competitive compensation and benefits.