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Customer Service Executive

LDD Consulting LtdArea 11, Abuja Federal Capital Territor, Nigeria

22 days ago

Job description

Urgently Hiring!!!

Job Title : Customer Service Executive

Location : Area 11, Abuja

Salary : 237,500 Gross Monthly

Industry : Sports Betting / iGaming

Experience : 1–3 years

Key Responsibilities :

Respond promptly to customer inquiries via chat, phone, email, and social media.
Resolve customer complaints efficiently and professionally.
Assist users with account setup, deposits / withdrawals, and general betting-related queries.
Escalate technical issues to the platform or IT team and follow up on resolutions.
Maintain up-to-date knowledge of platform features, promotions, and betting rules.
Record customer interactions and feedback for reporting and improvement purposes.
Provide a seamless customer experience and ensure satisfaction at all touchpoints.

Requirements :

1–3 years of experience in a customer service role, preferably within the betting or fintech space.

Strong communication and interpersonal skills.

Good understanding of sports betting platforms, odds, and common user issues.

Tech-savvy with basic troubleshooting abilities.

Ability to work flexible shifts, including weekends and evenings.

Calm, patient, and solution-oriented approach to customer engagement.

Interested and qualified candidates should send their CVs to [email protected] using the Job title as the subject of the mail.