IT coordinator

IT Coordinator

Sister Company: Izedon Holdings Group
Location: Lagos, Nigeria
Employment Type: Permanent, Full-time
Work Arrangement: Office-based
Department: Information Technology
Reports To: Management / Designated Group Supervisor
Experience: Minimum 5 years

About Izedon Holdings Group

Izedon Holdings Group is a diversified business group with interests across Manufacturing, Technology, Telecommunications, Oil & Gas Services, Education, and Logistics. Its portfolio includes Teesas Education, a sister company within the Group.

The Group is seeking an experienced IT Administrator to manage and maintain its technology infrastructure, provide technical support, and ensure the reliable and secure operation of IT systems across its business entities.

The successful candidate will be responsible for administering IT systems, managing digital infrastructure, supporting employees, and implementing appropriate security and IT management practices across the Group.

Key Responsibilities

• Administer and maintain servers, computer networks, and cloud-based collaboration platforms, including Microsoft 365 and Google Workspace.

• Manage company websites, hosting services, domain registrations, DNS configurations, and related digital infrastructure.

• Monitor the performance, availability, and security of IT systems and ensure that technical issues are addressed promptly.

• Implement and maintain security measures, including multi-factor authentication (MFA), access controls, endpoint protection, and user account management.

• Manage data backups and disaster recovery processes, including conducting periodic backup restoration tests.

• Provide technical support to employees, troubleshoot hardware, software, network, and connectivity issues, and escalate complex incidents where necessary.

• Maintain IT documentation, system configurations, access records, and incident reports.

• Manage IT assets, software licences, subscriptions, and equipment allocation across Group entities.

• Coordinate with external IT vendors and service providers to ensure effective service delivery.

• Develop and maintain IT policies, procedures, and operational standards.

• Assist with IT procurement, budget planning, and technology resource management.

• Provide support for IT-related projects, system upgrades, and technology deployments across the Group.

• Participate in an agreed on-call support arrangement and undertake site visits when required.

Requirements and Qualifications

• Bachelor's degree (B.Sc. or B.Eng.) in Computer Science, Information Technology, Computer Engineering, or a related field.

• Minimum of 5 years of verifiable professional experience in IT administration, infrastructure management, or technical support.

• Hands-on experience administering email and collaboration platforms, particularly Microsoft 365 and Google Workspace.

• Practical experience in server administration, network configuration, and troubleshooting.

• Experience managing websites, hosting platforms, domain registrations, and DNS configurations.

• Knowledge of IT security practices, including MFA, access management, endpoint protection, and data backup.

• Experience managing IT assets, software licences, vendors, and technical service providers.

• Must hold at least one current relevant professional certification from the following:

  • Microsoft 365 Administrator

  • Microsoft Azure Administrator

  • Cisco Certified Network Associate (CCNA)

  • CompTIA Network+

  • CompTIA Security+

• Strong troubleshooting, analytical, and problem-solving skills.

• Good written and verbal communication skills, with the ability to provide technical support to both technical and non-technical employees.

• Ability to manage multiple IT requests, prioritise incidents, and work independently.

• Willingness to undertake occasional site visits and participate in an agreed on-call support rota.

First 90-Day Expectations

The successful candidate will be expected to make progress in the following areas within the first three months:

1. IT Infrastructure and Access Management

• Conduct an inventory of existing IT assets, systems, and digital services across Group entities.

• Review user accounts, administrative privileges, and access permissions.

• Document key infrastructure components and privileged access arrangements.

2. Backup and System Resilience

• Review existing backup processes and disaster recovery arrangements.

• Conduct backup restoration tests to confirm that critical data can be recovered.

• Identify gaps in system security, data protection, and infrastructure reliability.

3. IT Support and Service Management

• Establish clear IT support and incident escalation procedures.

• Define processes for logging, prioritising, and resolving technical issues.

• Introduce basic service reporting to track support requests, incidents, and resolution times.